ComEd Quickly Mobilizes Crews to Restore Power to More Than 765,000 Customers Impacted by Worst Storm in a Decade

CHICAGO, July 11, 2011 /PRNewswire/ -- ComEd today mobilized to respond to system outages caused by the worst storm in a decade and unleashed a full contingent of crews to repair downed power lines and other damaged equipment. Due to the devastation, ComEd is expecting restoration efforts to take several days. ComEd is still evaluating impacts on the system and will have more detailed restoration information later today.

At today's storm peak, more than 765,000 customers were affected; approx. 178,000 customers have been restored since the start of the storm.

ComEd currently has approximately 480 crews in the field and is requesting assistance from all available resources, including contractor crews and assistance of crews from neighboring states. It also has enlisted additional staffing to manage the large volume of calls experienced by the customer call center. Customers also can visit ComEd.com to report outages and follow us on Twitter to obtain restoration information.

"We recognize that power outages disrupt the lives and businesses of our customers," said Anne Pramaggiore, president and chief operating officer, ComEd. "ComEd crews are working hard to restore service to customers affected by the storm as quickly and safely as possible."

The powerful storm began moving through the ComEd service territory around 6:00 a.m. and departed by 9:30 a.m. Most damaging to the ComEd system was intense lightning, with high winds as a factor in causing extensive tree damage and bringing down power lines. The resulting outages are more difficult and time consuming to restore as they involve attention to more individualized equipment.

The largest number of outages is located in the company's northern and western regions. ComEd is working with municipal officials and businesses to provide ongoing updates to them regarding restoration efforts.

ComEd's restoration process begins with damage assessment, this process enables the company to determine hardest hit areas and factors into restoration times. The company then prioritizes outage restoration to ensure public safety first such as police and fire, then hospitals and other critical customers. Next, ComEd restores feeders, which allows us to return power to large numbers of customers at one time, followed by smaller service restorations and individual outages.

Public safety is paramount during storms and ComEd encourages the public to remember to take the following precautions:

• If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our website at ComEd.com and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). Customers also can visit Twitter for restoration updates.
• Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
• Check on elderly and other sensitive family members and neighbors to ensure their safety and make alternate arrangements, as it may be some time before their power is restored.

ComEd also offers the following suggestions for customers experiencing a prolonged outage:

• Turn off all appliances including your furnace, water heater, and water pump.
• Leave a lamp on so you can know when power has been restored.
• Keep freezer and refrigerator doors closed and open them only when necessary. Food will stay frozen for 36 to 48 hours in a fully loaded freezer, if the door remains closed. A half-full freezer will generally keep food frozen for 24 hours.
• Customers who are on medical support equipment are strongly encouraged to evacuate to a place where they can be comfortable and safe.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), one of the nation's largest electric utilities with approximately 5.4 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state's population. 

SOURCE ComEd

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