ClickSoftware to Discuss Customer Effort KPIs at Customer Experience Management in Telecoms Americas

BURLINGTON, Mass., Oct. 3, 2018 /PRNewswire/ -- ClickSoftware, the leading provider of field service management software, today announced it will be presenting at the Customer Experience Management in Telecoms in Americas conference. The event will take place October 10-11, 2018 at the Crowne Plaza Los Angeles-Commerce Casino in Commerce, Calif.

Steve Smith, vice president of strategic industries, will offer tips around how telecoms companies can reduce customer effort by identifying the major obstacles that frustrate customers and build a frictionless path to exceptional service delivery. Smith will also discuss why customer experience begins even before a technician has arrived at the customer's door and how measuring customer effort can prove a revealing key performance indicator.

About ClickSoftware
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.
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Media Inquiries:
Jill Rosenthal
InkHouse for ClickSoftware
[email protected]

SOURCE ClickSoftware

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