Chip Bell and Kirk Weisler to Keynote at ICMI Contact Center Demo & Conference in Chicago

COLORADO SPRINGS, Colo., June 25, 2014 /PRNewswire/ -- ICMI's Contact Center Demo & Conference will focus on loyalty in the contact center both from the perspective of agent retention and also customer loyalty. Kicking off this theme each morning will be industry luminaries with expert knowledge in the customer service world.

Back by popular demand, Chip Bell, a world renowned authority on customer loyalty and service innovation, will take the stage and wake up attendees with a lively, provocative session on innovative service to create incredible business growth. The following day, Kirk Weisler, an expert on employee morale and team culture, will demonstrate proven practices to engage every member of the team and create a culture that delivers best-in-class service.

More about Chip Bell
Chip Bell has written over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur.  The newest of his six best-selling books is, "Wired and Dangerous: How Your Customers Have Changed and What to Do about It". Leadership Excellence Magazine listed him among the top 30 thought leaders in the world.

More about Kirk Weisler
Kirk's driving passion is to make work matter and make culture count. Kirk created an excellent leadership training program for all managers, pioneered the development of a full-scale corporate university featuring a two-year curriculum, built an award-winning customer service quality program and created an industry-leading employee recognition program. His role as Chief Morale Officer helped achieve an attrition rate that was five times less than the industry and a 97% referral rate for new hires. Kirk has shared his engaging message with business leaders and corporations worldwide including People Soft, Lockheed Martin, Fossil and GE.

Sessions, Site Tours, Networking and more
In addition to inspiring keynotes and 24 main sessions, including case studies, covering four core subject areas (people management, operations management, strategy & leadership, and technology management), contact center professionals have the option to attend:  

• Pre-Conference Workshops and Half-Day Site Tours: In-depth sessions on pressing topics (e.g. Coaching, VOC, Customer Experience, Technology Innovation, etc.) and half-day site tours with a detailed and distinctive view inside a contact center's operations.  
• Networking Activities: Welcome and networking receptions, industry roundtable breakfast and best practice breakfast discussions, along with fun, interactive contests, makes connecting with peers and solution providers laid-back and enjoyable.  
• Demo Hall: Passport to Prizes, Solutions Spotlight Sessions and networking receptions are geared to provide attendees with a variety of vendor interactions. Some of the exhibitors attendees can plan to meet include Oracle, USAN, inContact, LiveOps, Enghouse Interactive, Five9, Interactive Intelligence, Presence Technology, Uptivity, and VoltDelta, along with many others. Visit www.icmi.com/CCDemo/exhibitors to view the growing list.

Early Bird Special Pricing
Attendees who register before September 19 can take advantage of Early Bird discounts, with $200 off regular pricing. Plus, if they register with promo code ICMIPR they can enjoy an additional 10% off.

ABOUT Contact Center Expo & Conference
Contact Center Demo & Conference is a favorite event for the contact center industry. It's regarded worldwide as a leading forum for educational growth, networking and sharing of proven best practices.

This popular conference offers 3 full days of workshops, site tours, case studies, and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

To receive email updates on the conference,

ABOUT ICMI
International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)

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