CDK Global Officially Opens New Cincinnati-Based Customer Experience Center

State of the art facility to provide best-in-class customer service

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Jul 20, 2016, 11:51 ET

HOFFMAN ESTATES, Ill., July 20, 2016 /PRNewswire/ -- CDK Global's Customer Experience Center begins operations in Cincinnati, Ohio starting today. More than 500 CDK Global employees will start their careers in roles ranging from Client Services to Inside Sales at the new facility designed to provide the fastest, most effective response to dealer's questions and critical issues.

CDK Global leaders officially open their Customer Experience Center in Cincinnati, Ohio. (L-R) Bob Karp, president, North America, Yvonne Surowiec, Chief Human Resources Officer, and Brian MacDonald, Chief Executive Officer.

Exterior of the new CDK Global Customer Experience Center in Cincinnati, Ohio

"Our new Customer Experience Center will incorporate best-in-class technology and service models to help our dealers navigate issues with speed and efficiency," said Bob Karp, president, North America at CDK Global. "We chose to locate in Cincinnati because of the well-educated, diverse labor market and strong business climate. We're looking forward to giving back to the local community and being the employer of choice in the region."

CDK will continue its expansion and recruitment at the Cincinnati center during the All Professions Cincinnati career event on August 19, 2016 at the Sharonville Convention Center from 11 a.m-3 p.m. CDK will also be attending campus recruiting events in September at the University of Cincinnati, Xavier University, and Northern Kentucky University.

Available positions include:

Client Support - Provides primary support to customers using the CDK's products and solutions. Client Support resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

Sales Contract Specialists - Responsible for the entire processing of Sales contracts. Contract Specialists write and key contracts of basic product sets and deal types. Additionally, they closely collaborate with internal business partners of all levels to ensure contractual and legal compliance.

Inside Sales Specialists – Coordinates and focuses on growing existing accounts, prospects for new opportunities through phone calling, speaks with decision makers to analyze their needs and effectively deliver value added solutions.

Training and implementation focused roles - Supports the activities of the Implementation organization for new installations. Works with customers, vendors and multiple CDK business units on scheduling resources and equipment to complete network-computing installations.

"We're evolving the way we approach service for our customers and all of the employees joining us in Cincinnati are a part of this journey," continued Karp. "We want each and every one of our dealers to have a great experience when they interact with us."

Interested applicants are encouraged to apply by visiting jobs.cdkglobal.com.

About CDK Global
With more than $2 billion in revenues, CDK Global (Nasdaq: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on evolving the automotive retail experience, CDK Global provides solutions to dealers in more than 100 countries around the world, serving more than 27,000 retail locations and most automotive manufacturers. CDK's solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit www.cdkglobal.com.

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SOURCE CDK Global