CDK and ActivEngage Showcase New Concierge Chat at Digital Dealer 23

ORLANDO, Fla., Sept. 19, 2017 /PRNewswire/ -- ActivEngage, Inc. will join CDK Global (Nasdaq: CDK) at Digital Dealer 23 in Las Vegas today to release and demo Concierge Chat, a communication tool built exclusively for CDK Next Gen websites.

The two automotive companies will be at the CDK Booth #121 inside the Exhibitor Hall of the conference, showcasing the revolutionary capabilities of the new Next Gen websites and Concierge Chat, respectively.

Concierge Chat combines technology with live chat experts to reinforce purchasing behavior and provide the kind of online experience on CDK Next Gen websites that significantly increase customer satisfaction. ActivEngage's highly-trained chat team will power Concierge Chat and leverage tools like Inventory Sharing and Audience Intent to:

• Offer online consumers a hyper-personalized online experience through enhanced conversations
• Enhance dealers' sales opportunities by engaging more web visitors and converting them into qualified leads
• Guide car buyers to purchase quickly and effortlessly by allowing them to build personalized quotes online

On choosing ActivEngage for Concierge Chat, Max Steckler, vice president of product management at CDK Global said, "When we partner with other automotive providers, we look for quality and innovation. ActivEngage has an established reputation for giving consumers superior customer service and car dealers superior results, which is ultimately what we want for our customers."

"CDK Global and ActivEngage share a belief that if automotive shoppers have a highly-satisfying and positive online experience, they will trust the dealer and themselves enough to move forward with the buying process," explains Todd Smith, CEO of ActivEngage. "At the end of the day, people buy from people they know, like, and trust. Our chat team's strategic conversations with online consumers build unparalleled trust between consumers and dealers that lead to sales."

About ActivEngage

Since 2007, ActivEngage has provided the most trusted automotive live chat software and managed chat service to automotive businesses around the world. ActivEngage employs professional Live Chat Specialists expertly trained to answer inquiries and generate additional sales and service opportunities. Additionally, with ActivEngage's innovative web-based software, dealerships can build relationships with online customers and provide concierge-level customer service. ActivEngage has ranked five times as a Top Rated Chat Product Award Winner in the DrivingSales Dealer Satisfaction Awards and is a five-time Diamond Award Winner in the Dealers' Choice Awards.

SOURCE ActivEngage, Inc.

Related Links

http://www.activengage.com