BranchServ Delivers Results with Recycling for Polish National Credit Union

BETHEL, Conn., Oct. 10, 2017 /PRNewswire/ -- BranchServ, a Division of Custom Vault Corporation, has announced that recycling technology implemented at Polish National Credit Union has delivered exceptionally strong results.  Details and lessons learned are reported in the new case study; Moving from Cash to Customer. How One Credit Union Put Member Needs First. which has now been posted on www.branchserv.com. 

In 2016 PNCU installed 3 LG CNS LTA-350 recyclers from BranchServ in 2 branches with the goal of increasing branch efficiencies without sacrificing the member experience.  According to Jim Kelly, CEO, "All credit union decisions revolve around optimizing member relationships.  This project was identified as a critical opportunity for us to ensure the future success of the institution and better meet the needs of our members."

One year later, PNCU's recycling results are being measured against key objectives, with a focus on functionality/ efficiencies, security, reliability/service and the impact on member relationships.  From a functional perspective, there has been considerable overall cash management time savings for the institution.  But the impact on member relationships has really resonated with Melinda White, Branch Manager for the Main Office, who stated, "This has really allowed us to change the conversation.  Tellers are now seizing the opportunity to really delve into what members need, and have been met with appreciation.  To that end, the results have surpassed our expectations."

Due to the success with current installations, the credit union is in the process of placing recyclers at a renovated branch, and 5 other offices are slated for adoption.  Ultimately most PNCU branches are expected to benefit from recycler technology from LG and support from BranchServ.  According to Kevin Kober, PNCU Director of Retail, "Polish National Credit Union is looking to be an innovator by adopting technology that makes member transactions easier, smoother and faster."  And David Pepin, BranchServ COO, asserts, "BranchServ is committed to playing a key role in fulfilling this objective for PNCU.  Furthermore, we are embracing the opportunity to work with all credit unions who seek to raise the bar in terms of efficiencies and member relationships."

For more information about BranchServ, please visit www.branchserv.com or call 203.403.4200.  

About BranchServ
Founded in 1999 as a division of Custom Vault Corporation, BranchServ provides physical and electronic security equipment and service solutions, in addition to cash automation, to more than 12,000 bank branches and credit unions nationwide.  This includes three of the ten largest branch banking networks in the United States.  The fastest growing provider in the industry, BranchServ combines a client-driven service focus with unparalleled experience; empowering branch networks to improve operational efficiencies, lower costs, and enhance the end-customer experience.

News Media Contacts

BranchServ:
CONTACT: Rebecca Cicarelli, PH: 203 403 4226, Email: [email protected]

SOURCE BranchServ

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