BPO Services Global Industry Market value expected to $163,764.0m by the end of 2021

LONDON, May 15, 2017 /PRNewswire/ -- Highlights

·         The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.

·         The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

·         The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021.

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Findings

- BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

- CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.

- Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).

- Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.

- HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.

- Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.

- Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.

- Any currency conversions used in the creation of this report have been calculated using constant 2016 annual average exchange rates.

- The global BPO Services market had total revenues of $140,316.1m in 2016, representing a compound annual growth rate (CAGR) of 4.4% between 2012 and 2016.

- There are some very large and highly developed players in the Asia-Pacific market and many companies are located in Asia for the ability to offer offshoring services on a big scale. The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.

- The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market

- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market

- Leading company profiles reveal details of key bpo services market players� global operations and financial performance

- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts

Reasons to buy

- What was the size of the global bpo services market by value in 2016?

- What will be the size of the global bpo services market in 2021?

- What factors are affecting the strength of competition in the global bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up the global bpo services market?

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