Benefit Resource Elevates Mastercard Partnership by Introducing HealthLock to Help Customers Protect Medical Data and Monitor Claims

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Oct 24, 2023, 08:03 ET

The trailblazing industry veteran will bring its customers' employees a platform to monitor and audit medical claims while providing access to medical bill negotiation.

ROCHESTER, N.Y., Oct. 24, 2023 /PRNewswire/ -- Benefit Resource LLC (BRI), a Millennium Trust solution and a leading provider of dedicated pre-tax account administration and COBRA services nationwide, announced today that it will offer HealthLock to its customers who use its Beniversal^® Prepaid Mastercard^®. This new platform helps protect cardholders' medical data and monitors their medical claims for potential errors, fraud and overbilling.

Data privacy and health care costs are top-of-mind issues for consumers. More than 60% of bankruptcies are directly caused by medical expenses, and up to 80% of medical bills contain errors. This new service seeks to alleviate some of the concerns and anxiety around these issues. BRI customers can now get help protecting their privacy, guarding against medical fraud and reviewing their claims for accuracy. HealthLock continually monitors medical and prescription claims (as well as vision and dental, if requested) for cardholders who enroll.

Customers can also save money because HealthLock identifies possible errors, fraud and overbilling via an automated auditing process. HealthLock auditors can negotiate on a BRI customer's behalf to either lower costs or obtain a reimbursement, as well as verify that the maximum amount based on plan benefits is being applied to a consumer's out-of-pocket costs and/or deductible.

"Our partnership with Mastercard has always been positive and productive. With HealthLock, not only can we strengthen our relationship with Mastercard, but we can also greatly improve our customer experience," said BRI CEO Jason Hall. "We know that the current health care landscape in the U.S. is chaotic and difficult to navigate. And, health care costs can drown people in debt. We help as much as we can through the administration of pre-tax health accounts to companies and their employees across the United States, and HealthLock is just another example of how we're helping people alleviate worries."

BRI customers have had ID Theft Verification with their Beniversal^® Prepaid Mastercard^®, but HealthLock will add a layer of security and data visibility. ID Theft Verification monitors a Beniversal cardholder's personal information on the dark web, social media and other databases that can indicate if a fraudster has a cardholder's information. HealthLock monitors medical breach databases and alerts a member anytime it detects a breach at one of their providers. If their medical data has been stolen or misused, HealthLock will work on their behalf with payers and providers to restore accuracy to their medical record. By syncing with their insurance providers, HealthLock also monitors all of their health care (and vision or dental) claims to help make sure they are accurate and not fraudulent.

HealthLock offers three plan levels:

Medical Claim Monitor

Guards against medical fraud and privacy intrusions by monitoring medical data breaches
Provides alerts
Helps remediate medical fraud issues

Medical Claim Auditor

Organizes and tracks health care claims in one place
Verifies that all claims are accurate
Identifies possible overcharges and insurance errors
Includes all services in Medical Claim Monitor

Medical Claim Saver

Provides access to expert medical bill negotiation with providers and insurance companies to reduce bills and reverse claim rejections
Includes all services in Medical Claim Auditor

BRI Beniversal cardholders have free access to HealthLock's Medical Claim Monitor and a premium 90-day upgrade to Medical Claim Saver. A payment method is required in case the member decides to request bill negotiation services. HealthLock fees are not currently FSA or HSA eligible.

After the 90-day trial, cardholders continue to receive Medical Claim Monitor at no charge. They can opt-in to continue Medical Claim Auditor for $4.99 per month or opt to continue Medical Claim Saver, which includes all service features for $19.99 per month. Bill negotiation services require a 33% shared savings fee only if savings are found.

The Beniversal Prepaid Mastercard is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license by Mastercard International Incorporated and may be used for eligible expenses everywhere Mastercard is accepted. The Bancorp Bank, N.A., is issuer of the card only and does not endorse or sponsor the associated products, services or offers from BRI. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

ABOUT BRI

BRI (BenefitResource.com) provides dedicated pre-tax account administration and COBRA services nationwide to clients ranging from small businesses to Fortune 100 companies. BRI pioneered paperless card technology and continues to lead the industry with a one-card solution for FSA, HRA, HSA, and Parking/Mass Transit plan administration, online enrollment, and account management to simplify human resource involvement, and mobile balance and receipt applications to provide added convenience to participants. BRI is owned by Millennium Trust Company, a trusted provider of health, wealth, retirement, and benefits solutions. Learn more at mtrustcompany.com.

SOURCE Benefit Resource