Alpine Access Sustains Momentum with Another Sizzling Quarter of Growth

DENVER, May 2, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced the close of a successful first quarter of 2011 that included 77 percent growth in revenue as compared to Q1 2010. This is the company's second straight quarter of over 50 percent growth.

Accomplishments that helped drive the company's double-digit growth included:

• The signing of a multi-year contract with a major communications firm estimated to be worth $50 million over the next three years.
• The opening of a new Canadian subsidiary based in Calgary, Canada.  
• A contract to develop the global training curriculum and deliver a SaaS-based e-learning platform for a leading media and entertainment provider.
• Continued growth in the healthcare industry driven in part by the company's HIPAA and HITECH Acts compliance.

"On the heels of a very successful 2010, it is rewarding to report another great quarter," said Christopher M. Carrington, President and CEO of Alpine Access. "The combination of outstanding revenue growth, new customers and international adoption of the at-home model speaks directly to the quality of service and tremendous value Alpine Access' virtual model delivers to our clients. By investing in our innovative technology, virtual business processes and people, we continue to see accelerated market share gains."

Industries with complex call types and specific agent qualifications are ideally suited to benefit from Alpine Access' unparalleled access to quality agents, proven operational efficiencies and documented improvements in customer satisfaction levels. Alpine Access' clients include Fortune 500 companies in the financial services, communications, healthcare, technology, retail, travel and hospitality sectors.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 4,500 professionals in the U.S. and Canada, Alpine Access was recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington

http://www.profnetconnect.com/chris_carrington

SOURCE Alpine Access