Alpine Access Reports Impressive Growth and Expansion in 2009

DENVER, March 29 /PRNewswire/ -- Alpine Access, the premier provider of home-based customer care professionals (CCPs) and virtual contact center solutions, today announced its results for 2009. The company ended the year with strong double-digit growth, signed multiple new clients, and launched several new service offerings. The rapid expansion and sustained market share gains further solidify Alpine Access as the largest employee-based virtual contact center.

Since 2006, Alpine Access has nearly doubled in size and the company remains financially stable with no debt. Additionally, 2009 represents the third straight year of double-digit increases in revenue and profitability. Alpine Access' successful operating performance is an extraordinary accomplishment against the background of a deep recession that caused many competitors to downsize. With a very active sales pipeline and the majority of Fortune 500 companies now pursuing at-home solutions, the company is well positioned for 30-50% growth in 2010.

An important contributor to the strong fiscal year was new client growth. The company added ten new accounts in 2009, including an international retail bank, a leading internet service provider and a multinational media organization, and now serves ten of the Fortune 100. The company also benefited from sustained expansion with existing clients, as many moved calls from their internal and offshore locations to Alpine Access' home-based CCPs.

"Our performance during the year is a testament to the quality and commitment of our CCPs who bring a higher level of education, maturity and professionalism to complex customer interactions," said Christopher M. Carrington, president and CEO of Alpine Access. "Their skill and dedication have allowed us to exceed customer expectations and deliver better call outcomes, improved customer satisfaction and higher revenue per call.  This unique value proposition is a main driver of explosive growth in the virtual contact center market, estimated to be ten times faster than the broader brick-and-mortar segment."

Alpine Access' strong financial footing has allowed the company to continue to invest in innovative technologies and capabilities. In particular, Alpine Access remains distinguished for its commitment to security, including multiple implementations of its Secure Remote Desktop solution and a third straight year of PCI DSS Level 1 certification. The company is also uniquely positioned as one of the only virtual call centers to support the entire customer lifecycle, including sales, billing, customer care, advanced technical support, customer retention and collections. Using voice, email and chat communications, Alpine Access provides clients with the ability to effectively acquire, serve and retain valuable customers at a 25% cost savings compared to brick-and-mortar operations.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Known for innovation, operational efficiency and results, Alpine Access has employees in over 1,100 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Alpine Access' client base represents more than ten of the Fortune 100 companies in the communications, financial services, retail, and travel industries. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington

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SOURCE Alpine Access

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