Alpine Access Accelerates Transformation of the Contact Center Industry

DENVER, March 26, 2012 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the full year 2011 with revenue growth of 54% over the prior year. The Company has more than doubled in size in the past two years and ended 2011 with revenues in excess of $100 million, further expanding the Company's leadership position as the largest and fastest-growing international provider of a homeshored employee workforce.

Alpine Access' unmatched performance is a clear testament to the transformative value of the work-at-home model that the company pioneered more than a decade ago. With 19 consecutive quarters of year-over-year revenue growth and over 50 client programs supporting many leading Fortune 500 brands, Alpine Access continues to lead the evolution of the contact center industry to a better value, higher quality, and more efficient model. Additional highlights from 2011 include:

• Signed 10 new enterprise clients with a total annual contract value in excess of $50 million;
• Expanded internationally and hired over 600 employees to provide in-country support across eight Canadian provinces;
• Delivered multiple successful deployments of its patent-pending SaaS-based talent management platform and Secure Talk™ cloud security solution;
• Evolved and grew its non-voice capabilities in areas such as web chat and back-office support; and,
• Broadened the senior leadership team with multiple key hires to position the company for future growth, including a CFO, SVP of Operations, and International Country Manager, among others.

"I am extremely proud of our team's accomplishments in 2011," said Christopher M. Carrington, President and CEO of Alpine Access. "We came into the year after a great 2010 that would have been tough to match, but by all measurements our 5,000 employees knocked the cover off the ball once again. Doubling a company in the span of two years is no small feat, yet we remain focused daily on delivering the value and quality that our clients and partners have come to trust and expect from us."

In a recently published profile(1) by market research firm IDC, Melissa Stevenson - Research Analyst for Worldwide Contact Center Services - commented, "Alpine Access' growth has accelerated at a rapid rate [and] its recent growth and unique value proposition make it a provider to pay attention to." In addition, Ms. Stevenson also noted, "The home-based agent delivery model for customer care is rapidly growing as a preferred method of delivery for companies in the United States and Canada. Alpine Access is one of the leading pure-play providers of home-based agent services and looks likely to continue strong growth."

About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 866.279.0585.

(1) Source: IDC, "Alpine Access: Vendor Profile Series for Home-Based Agent Services in Customer Care," December 2011, IDC #232037, Volume: 1.

SOURCE Alpine Access

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