A Leading UK Fire and Rescue Service Selects ClickSoftware to Cut Costs and Maintain High Service Levels

BURLINGTON, Mass., Sept. 27 /PRNewswire/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that a county fire and rescue service in the United Kingdom has purchased its shift rostering and planning solution.

The service embarked upon an HR transformation project following a report in 2008 by independent watchdog the Audit Commission which urged UK fire and rescue services to better manage their people in order to achieve efficiency savings and improve frontline services. The fire service in question recognized that optimized workforce management would have the greatest impact on the success of the transformation program. The existing system they used was labor intensive and struggled to efficiently cope with the dynamic nature of work, it would therefore not be capable of delivering the results expected as part of the transformation program.

It was with this in mind that the service selected ClickRoster from workforce management market leader ClickSoftware. The solution will roster thousands of wholetime and retained firefighters by the most cost effective means possible to achieve the mandated operational compliance.

ClickRoster will automatically create the roster for every station and every shift for both wholetime and retained firefighters, allocating individuals to specific roles based on skill requirements and the Watch Managers' decisions.

ClickRoster will, in advance, proactively alert Watch Managers of any potential shortfall in appliance and service coverage. ClickRoster will then identify and recommend relevant resources from neighboring stations that can be contacted and used to cover any shortfall, allowing the service to remedy the situation before a shift begins and before it becomes a problem.

The new system will also improve visibility and control of real-time operations by automatically providing dispatchers with an intuitive graphical view of actual appliance coverage in the field.

Retained Firefighters will have the flexibility to receive and send shift confirmation directly to ClickRoster via SMS. This will save time and money by eliminating the need for individuals to visit their station to confirm their availability or non-availability for work.

"Public sector organizations across the UK, as in many parts of the world, are facing tough times. With its capability to improve service levels using less people, workforce optimization must be the single most important technology to meet this challenge head on," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "ClickRoster will provide this fire service with a clear advantage in cutting costs whilst also improving the efficiency of its frontline services."  

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization.

The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

Safe Harbour Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd

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