20th Anniversary of Customer Contact Week Kicks Off & CCW Excellence Awards Winners Announced

The World's Largest Customer Contact Event Convenes for a Week of Learning, Networking & Thought-Sharing in Las Vegas

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Jun 26, 2019, 11:22 ET

LAS VEGAS, June 26, 2019 /PRNewswire/ -- Customer Contact Week is celebrating 20 years of CCW and groundbreaking industry growth and innovation. The 20^th anniversary kicked off with 2,500+ customer contact executives, 250+ expert speakers and 200 sponsors at The Mirage in Las Vegas.

The 2019 CCW Keynote Headliners include Earvin "Magic" Johnson, Chairman & CEO, Magic Johnson Enterprises; Ambassador Nancy Brinker, Founder, Susan G. Komen Foundation; Tony Hsieh, CEO, Zappos; Shep Hyken, Chief Amazement Officer, Shepard Presentations; and Sasha Chatani Lucas, Omni Customer Experiences, Verizon.

The CCW Excellence Awards Gala, hosted by Five9 on Tuesday, June 25^th, celebrated individuals and teams who have made a commitment to driving superior contact center and CX excellence. Winners across 11 categories were announced and recognized for their superior thinking, creativity and execution across the full spectrum of call center functions. The evening's entertainment was Frank Caliendo, celebrity comedian featured on Fox NFL Sunday Pregame, ESPN Sunday NFL Countdown, MadTV, and Comedy Central & TBS specials.

End-User Categories:
Customer Contact Leader of the Year

Winner: Holly O'Neill – Bank of America
Runner-Up: Aileen Allkins – Microsoft
Honorable Mentions:

Christy Benskin – United Healthcare Group
Randy DeCoursey – Allstate Insurance Company
Tim Heidemann – College Hunks Hauling Junk & Moving

Best in Class Contact Center (under 99 seats)

Winner: College Hunks Hauling Junk & Moving
Runner-Up: Northwestern Mutual
Honorable Mentions:

Gant Travel
Marm Assistance
RoamRight, an Arch Brand

Best in Class Contact Center (100-199 seats)

Winner: Bullhorn
Runner-Up: Idaho Central Credit Union
Honorable Mentions:

Bark
Showdown Displays
Valvoline

Best in Class Contact Center (over 200 seats)

Winner: Electronic Arts
Runner-Up: TIAA
Honorable Mentions:

Agilent Technologies
Backcountry.com
UPMC

Best Training & Development Program

Winner: Microsoft
Runner-Up: Samsung Electronics America
Honorable Mentions:

Agilent Technologies
First American Title – SMS Division
UPMC Health Plan

Best Contact Center Culture

Winner: Electronic Arts
Runner-Up: Southwest Airlines
Honorable Mentions:

Bark
Navy Federal Credit Union
United Healthcare

Vendor Categories:
BPO of the Year

Winner: Alorica
Runner-Up: Sitel Group
Honorable Mentions:

Acquire BPO
Etech Global Services
GlowTouch

Training & Development Solution of the Year

Winner: ProcedureFlow
Runner-Up: Etech Global Services
Honorable Mentions:

Alorica
EducationFolder LLC
TTEC

Omnichannel Solution of the Year

Winner: Genesys
Runner-Up: Clarabridge
Honorable Mentions:

Bright Pattern
Nuance Communications
Verint

Workforce Optimization Solution of the Year

Winner: Verint
Runner-Up: OpenText
Honorable Mentions:

Noble Systems
Nuance Communications
Start2Star Communications

Disruptive Technology of the Year

Winner: Cogito Corp.
Runner-Up: LIMITLESS Technology Limited
Honorable Mentions:

Etech Insights
Lightico
Unbabel

Premium sponsors include Genesys, Salesforce, ServiceNow, Five9, Avaya, LiveVox, EdgeVerve, Edify, and Ada.

"We're thrilled to be back in Las Vegas, celebrating 20 years of CCW with the largest gathering of customer contact executives in the world," said Mario Matulich, Executive Director, Customer Management Practice. "It's an especially exciting time for CCW, as we've officially outgrown our current home at The Mirage. We'll be moving to Caesar's Forum in 2020, to create an even bigger, better, more valuable experience for the customer contact industry."

For the latest news and CCW developments, follow us at @custcontactweek #CustomerContactWeek #CCWVegas19

About CCW: Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

CONTACT:
Lauren Miller
Divisional Marketing Director
Customer Management Practice
646.454.4559
[email protected]

SOURCE CCW: Customer Contact Week