NEW DELHI, December 21, 2015 /PRNewswire/ --
Newgen Software Technologies Limited, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management (CM) solutions, today announced that its Business Process Management (BPM) framework chosen by National Bank of Kenya has been awarded the prestigious WfMC Global Award for Excellence in BPM and Workflow for the year 2015. National Bank of Kenya is one of the leading commercial banks in Kenya.
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Commenting on the recognition, Mr. Diwakar Nigam, MD & CEO, Newgen Software said, "This recognition is a testament to the superior technology and solution expertise offered by Newgen, especially in the BPM space. It is our goal to continuously innovate in order to help our customers transform their businesses. We are delighted that National Bank of Kenya, one of our highly valued customers, has been able to leverage our BPM solution effectively to derive process efficiency and business value. We look forward to working closely with them to further enable their technology-led growth."
National Bank of Kenya was looking to re-invent their business processes and workflows to enable greater efficiency and client satisfaction. Newgen's BPM solution helped them centralize their operations. The bank achieved improvements in operational efficiency by 90% and in process turn-around-time by 80%, with overall cost reduction of 50%. The bank was also able to drive continuous process improvement and service quality management, and increase visibility by 100% through more efficient process tracking and measurement. All of this meant that National Bank of Kenya significantly improved client satisfaction through faster customer on-boarding and quicker service delivery across multiple portfolios.
About Newgen Software
Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management (CM), with a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centres.
Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2013. Newgen has been assessed at CMMi Level3.
To know more, please visit http://www.newgensoft.com
About the Workflow Management Coalition (http://www.wfmc.org)
The WfMC, founded in August 1993, is a non-profit, international organization of workflow vendors, users, analysts and university/research groups. The Coalition's mission is to promote and develop the use of BPM and workflow through the establishment of standards for software terminology, interoperability and connectivity between workflow products. Comprising over 300 members worldwide, the Coalition is the only standards body for this specific business process software market. The creation of the WfMC Standards Reference Model has proved its importance in other areas of technology, most notably the ISO Seven Layer reference model for computer communications.
Media Contact:
Asif Khan
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+91 (011) 4077 3700
Corporate Marketing
Newgen Software Technologies Limited
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