GURGAON, India, April 2, 2015 /PRNewswire/ --
Ameyo (http://www.ameyo.com), the leading contact center and customer interaction technology, announced today that Mango Routes, a travel service company that offers its services to businesses and retail customers implemented Ameyo as their customer engagement platform.
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Being a start-up in the industry, Mango Routes wishes to differentiate themselves on the customer service platform. Mango Routes realized the need of a technology that ensures best in class customer support, first call resolution (FCR) and streamline communication processes. Mango Routes was in search of a solution that could seamlessly integrate with its CRM system to generate individual booking ID for each client and to retrieve information easily. They were keen on integrating their IVR system with a third party payment gateway to expedite customers' payment procedure providing a better experience.
"As a complete travel services company that offers its services to businesses and retail customers alike, taking care of their end-to-end travel requirements, we needed a communication platform that could enable us to provide hassle free services. We chose Ameyo over other vendors because of its one stop solution, technological advancement and its solution oriented approach. Ameyo setup got our ball rolling. Our entire calling setup is built on it and it works as a heart for our system. Within months of deployment, we were able to see better management in our outbound campaigns. We believe that Ameyo will help us in understanding our customers well in the long run," says Amit Nautiyal, Travel Expert and Contracting Head, Mango Routes India Pvt. Ltd.
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About Ameyo:
Ameyo contact center software is a one-stop solution for Customer Interaction Management. It has been designed to add value to businesses and pave way for structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. With presence in over 40 countries and spanning multiple verticals, Ameyo has been recognised and nominated for the best contact center technology by numerous enterprises and grandees of the industry. Ameyo's customers are benefited with dedicated 24/7 support and award winning product suites based on innovative methodologies. Ameyo is the flagship product of Drishti-Soft Solutions, leaders of customer interaction management technology.
Originally published on Ameyo Newsroom
Media Contact:
Kartik Kakar
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+91-124-4771000
Ameyo.com
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