GURGAON, India, November 5, 2014 /PRNewswire/ --
Drishti-soft Solutions, a Customer Interaction Management Software Provider Bootstrapped Since 2004, Recognized by TMC, a Global Media Company for Improving Customer Experience Technology
Drishti-soft Solutions, a leading provider of customer interaction management and contact center solutions, announced today that TMC has named Ameyo, a top-of-the-line customer experience software, as a 2014 CUSTOMER Contact Center Technology Award winner, presented by TMC's CUSTOMER magazine.
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Drishti's insightful business growth strategies and strong execution infrastructure are the key factors that have led them to receiving this prestigious award. Drishti's key growth highlights leading up to the award include:
- International presence in over 40 countries with over 1500 successful implementations
- 45% of their revenue has been generated from international markets
- They have captured an 8% market share of IP agent shipments in APAC
- Ameyo has been successfully adopted in major enterprise markets with clients like SnapDeal, Flipkart, Chase Bank Kenya, Indovision, etc.
- Launch of Texo, a cloud-based contact center solution that serves as an agile customer interaction hub for a business.
"All of us at Drishti are incredibly honored to receive the 2014 CUSTOMER Contact Center Technology Award. This award validates Ameyo's Contact Center Technology leadership globally. We believe the next wave of customer experience innovation will happen from Asia and will go global. We today are the largest global contact center software company from the region," says Mr. Sachin Bhatia, Co-Founder, Drishti-soft Solutions.
Drishti as a company believes in bringing customer experience revolution to a business that will redefine industries and communication processes. Ameyo has been simplifying interactions for businesses, enabling them to be innovators in their respective fields.
This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. Aspect Software, Enghouse Interactive, Noble Systems Corporation, Shoretel, incontact, and Liveops are a few of the well-known technology vendors that have been honored alongside Drishti. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
"Congratulations to Drishti-soft Solutions for being granted a 2014 CUSTOMER Contact Center Technology Award. Ameyo has been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC. "We're pleased to recognize this achievement."
For more information about Ameyo solutions, please visit http://www.ameyo.com/
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries, including key touch points in Asia-Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. CUSTOMER Contact Center Technology Award was launched to acknowledge the best of the best in emergent technology that is saving call centers all over the world a great deal of time, effort and capital.
Media Contact: Kartik Kakar, [email protected], +91-124-4771000, Drishti-soft Solutions
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