GURGAON, India, June 3, 2015 /PRNewswire/ --
Contact center technology provider and Customer Interaction Management platform expert, Ameyo (www.ameyo.com), has announced today that India's leading luxury car rental providers, Eco India Mobility and Hospitality (popularly known as 'Eco Rent a Car') has successfully implemented Ameyo Customer Engagement Hub to power their inbound and outbound car rental reservation processes.
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Eco Rent a Car leads the industry by setting new benchmarks consistently by serving the world's most respected MNC's, luxury hotels, tour operators in over 54 cities with a 24*7 helpline powered by Ameyo.
Eco Rent a Car was in search of a solution that could direct incoming calls to the best idle agent and track and record incoming call data to streamline the reservation process. This feature accompanied by the extent of scalability offered to the car rental company made Ameyo the perfect choice of contact center technology. And as opposed to their previous technology, Ameyo proved to be a solution that is capable of keeping its pace with the company's growing requirements and evolving business processes.
Ameyo deployed Personal Agent Routing feature that extends on Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) capabilities by defining inbound and outbound contact strategies to route each customer call to the most qualified (idle) agent available. The inbound process powered by Ameyo majorly functions to handle customer queries and complaints (24*7 helpline). The CTI screen pop feature integrated with CRM enable agents to equip themselves with contextual customer information to smoothly handle the customer call with no hassles. Outbound calling processes run sales processes by the agents to pull in new customers or promote campaigns to existing customers, and to confirm car rental orders. Currently, the order confirmation process is done through e-mail, call, and text to enhance customer satisfaction and improve the confirmation process.
"With Ameyo software, we were able to deliver optimal customer experience. Our operational efficiency has improved by 80% in terms of agent login, calls recordings, customer detail capturing. We are now able to receive and answer almost 90% of our client interactions. Ameyo has helped us to revolutionize our communication process," said Mr. Ravi Kumar, Assistant Manager-Reservations, ECOS (India) Mobility & Hospitality Pvt. Ltd.
With Ameyo, Eco Rent a Car wishes to enhance customer experience by streamlining and hastening the reservation processes. Once the agent creates and confirms the reservation, the order is disposed. And in case an order is not created or disposed for a reservation, Ameyo escalates the order ensuring that every order is addressed.
About Ameyo:
Ameyo contact center software is a one-stop solution for Customer Interaction Management. It has been designed to add value to businesses and pave way for structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. With presence in over 40 countries and spanning multiple verticals, Ameyo has been recognised and nominated for the best contact center technology by numerous enterprises and grandees of the industry. Ameyo's customers are benefited with dedicated 24/7 support and award winning product suites based on innovative methodologies. Learn how Ameyo can transform your contact center into a customer engagement hub, Click here to setup a consultation with the Ameyo CX experts.
Originally published on Ameyo Newsroom.
Media Contact
Kartik Kakar
[email protected]
+91-0124-4771000
Ameyo.com
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