New World Facilities Management Company Limited wins "Team Award - Counter Service (Bronze Award)" in the "Customer Service Excellence Award Program 2022"

HONG KONG, July 7, 2023 /PRNewswire/ -- New World Facilities Management Company Limited ("NWFM") always strives to provide professional management and operation services for Youth Square, with a strong emphasis on customer service excellence and building long-term relationships with the customers. Recently, Y Loft, Youth Square was awarded "Team Award – Counter Service (Bronze Award)" in "Customer Service Excellence Award Program 2022" organised by the Hong Kong Association for Customer Service Excellence ("HKACE"), affirming our commitment on providing excellent customer service that puts customers first.

The Award aims at recognising outstanding companies as well as customer service staff and promoting quality customer service. NWFM is grateful for the recognition and appreciation from both HKACE and the industry. Moving forward, we will continue to go above and beyond in catering to the needs of visitors, providing high-quality services, and further improving the overall customer experience.

NWFM shall continue to adopt the 6G model (Groom, Growth, Glow, Green, Global Vision and Give Back) as guiding principles in our youth development initiatives to facilitate youth development. NWFM is committed to fostering the growth and development of the employees, working collaboratively to enhance the customer service skills of the team and deliver best possible customer experience to our visitors.

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New World Facilities Management Company Limited

New World Facilities Management Company Limited is a non-profit making company and a subsidiary of New World Development Company Limited (Hong Kong Stock Code: 00017.HK). Embracing the mission of youth development and supporting youth to contribute to society, we strive to develop Youth Square as the platform for youth to exchange knowledge and experience and to develop and discover their potential.

Youth Square

The Youth Square, which came into full operation in 2010, is a youth development project of the Home and Youth Affairs Bureau of the HKSAR Government, with an aim to be the hub of territory-wide youth development activities for youth to develop their potential. Youth Square facilities include the 643-seat Y Theatre, Y Studio, multi-function areas and the Y Loft which has 148 guest rooms. Youth Square has been conducting events under various themes, including music, dance, arts and culture. Youth Square is located in Chai Wan and is managed and operated by New World Facilities Management Company Limited on a non-profit making basis.

6G model is Youth Square's guiding principle. 6G refers to Groom, Growth, Glow, Green, Global Vision and Give Back. Official website: http://www.youthsquare.hk

Y Loft

Y Loft is conveniently located, 3-minute walk from Chai Wan MTR Station. The 148-room Y Loft is located in Youth Square's Main Block and Hostel Block. Room selection includes Twin, Twin Room with Balcony, Triple, House of Six, Duplex and Accessible Rooms.

SOURCE Youth Square, Y Loft, New World Facilities Management Company Limited