Worldwide TechServices Strengthens Latin American Footprint

TEWKSBURY, Mass., April 21 /PRNewswire/ -- Worldwide TechServices, a global leader in delivering technology services and solutions, today announced it has expanded its professional services capabilities within Latin America.  Through a world-class partner network, Worldwide TechServices now provides same and next day on-site infrastructure services to customers in Argentina, Bermuda, Chile, Colombia, Costa Rica, Curacao, The Dominican Republic, Ecuador, Guatemala, Haiti/St. Maarten, Mexico, Panama, Peru, Puerto Rico, Uruguay and Venezuela.  

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Every Worldwide TechServices representative in Latin America receives the same rigorous training and certifications as the company's 3,000 experienced technicians throughout the world.  They also have access to the company's heralded Worldwide Information Technology System (WWITS), which integrates all of the company's service delivery expertise to enhance client service and speed time-to-resolution.  Through WWITS, Worldwide TechServices manages more than two million help desk calls, three million service events and seven million parts every year. The award-winning technology provides real-time updates on global parts provisioning and positioning, workload balancing, service event status and escalations, technician positioning, and global reporting and analysis.

"With technicians throughout the world, we enable companies to provide superior technology services to all of their end-users, improving overall customer satisfaction and lowering delivery costs," said Brendan P. Keegan, President and CEO.  "Our continued investment in Latin America demonstrates our commitment to the region and our unmatched level of regional support for global clients."

Worldwide TechServices offers award-winning services paired with a local presence and knowledge in more than 50 countries throughout the Americas, Europe, Africa, the Middle East and Asia Pacific.  Technologies supported in Latin America include personal computing devices and servers.

About Worldwide TechServices

Worldwide TechServices is the global leader in delivering technology services and solutions.  The company provides infrastructure and professional services to the world's leading technology providers, outsourcers, enterprises, small businesses and consumers. Over 3,000 employees service more than 3 million PCs, printers, servers, satellites and LCDs each year in over 50 countries. For more information, please visit www.wwts.com.

SOURCE Worldwide TechServices

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