Ubiquity Global Services Announces Deal With The Bancorp

NEW YORK, March 27, 2014 /PRNewswire/ -- Ubiquity Global Services, an outsourcing organization with deep expertise in the emerging payments space, today announced the signing of an agreement to provide services to The Bancorp, a family of financial service companies dedicated to setting a new standard in financial services and payments innovation, and the leading issuer of network branded prepaid cards.

"We are happy to be working with the Ubiquity team in our organization's ongoing goal of continually delivering superior customer experiences," said Kristen DeFeo, First Vice President, Customer Care. "Ubiquity's capabilities, combined with their dedication to service, made them a great fit for The Bancorp."

Ubiquity was awarded the contract to provide a variety of customer services in support of customers using prepaid payment cards issued by The Bancorp. All services are now being delivered from Ubiquity's facilities in Manila, Philippines.

"We are excited to be partnering together with The Bancorp to help achieve its strategic customer serving objectives," said Ubiquity's CEO, Ray Iglesias.  "We have a strong background in the emerging payments market, so we're looking forward to bringing our experience, knowledge and insight to the company."

About Ubiquity Global Services
Ubiquity Global Services (www.ubiquitygs.com) is a business process outsourcing (BPO) organization offering innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Our solutions include live customer support services, interactive voice response solutions (IVR), multichannel real-time servicing and a variety of physical correspondence services. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering our clients meaningful and actionable business intelligence. Headquartered in New York City, our expanding network includes service delivery locations in the United States, El Salvador and the Philippines. Together with our clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.

About The Bancorp
The Bancorp is a family of financial service companies dedicated to setting a new standard in financial services and payments innovation. The Bancorp remains one of the few financial service companies in the world that specializes in providing private-label banking and technology solutions for non-bank companies ranging from entrepreneurial start-ups to those on the Fortune 500. The Bancorp Bank, one of The Bancorp's financial institutions, has been recognized as a National Preferred SBA Lender, a top custodian of Health Savings Accounts, a top ACH Originator, a top merchant acquirer and is the leading issuer of prepaid cards. For more information please visit www.thebancorp.com.

SOURCE Ubiquity Global Services

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