Tesco Bank Selects Cable&Wireless Worldwide

LONDON, November 16, 2010 /PRNewswire-FirstCall/ --

- Cable&Wireless Worldwide to Provide Data Centre Services and Hosted Contact Centre Solution

Tesco Bank has chosen Cable&Wireless Worldwide to provide managed data centre services and a hosted telephony solution to support its banking and insurance customer service centres in Newcastle and Glasgow.

C&W Worldwide will provide a range of solutions to ensure that customer calls are routed through to the appropriate member of staff, with the necessary information for them to handle the calls in a timely and efficient manner.

The service, which will use C&W Worldwide's global, high-speed next-generation network, is fully scalable and can provide the flexibility to grow as the bank continues to develop.

Jim Marsh, Chief Executive Officer, Cable&Wireless Worldwide, comments: "We're absolutely delighted to be working with Tesco Bank, and are looking forward to providing the highest levels of service to them. The solutions we'll be providing will help Tesco Bank deliver great service to its customers."

About Cable&Wireless Worldwide

Cable&Wireless Worldwide (LSE: CW.) is one of the world's leading mission critical communications providers, delivering a range of high-quality managed voice, data and IP-based services and applications to large multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America.

Reaching 20,500km in length, Cable&Wireless Worldwide owns the UK's largest fibre network dedicated to business users of telecoms, and provides ubiquitous nationwide access through a combination of fibre, digital, microwave, radio and leased circuits. The network has presence in over 400 towns and cities in the UK, with 802 unbundled exchanges covering 55% of the population.

Internationally, Cable&Wireless Worldwide's global next-generation network (NGN) stretches to more than 500,000km, including interests in 69 global cable systems, and provides connectivity to 153 countries. The Group's IP-based Multi-Service Platform, operates across the NGN, offering a single environment on which voice and data applications can be converged to drive business efficiencies. Cable&Wireless Worldwide's network is uniquely designed with inbuilt resilience and the capability to re-route traffic in the event of failure of one or more paths, particularly at the international level.

With more than 6,200 colleagues globally, Cable&Wireless Worldwide is committed to delivering exceptional customer service and developing long term partnerships with its customers.

    To find out more, visit http://www.cw.com.
    About Tesco Bank

    - Tesco Bank is the UK's largest supermarket bank. Since its
      launch in 1997, it has grown to have 6.5 million customer accounts
      across 28 financial products and services.

    - Its principal activities are: general insurance - motor, home,
      pet and travel; credit cards and personal loans; personal savings;
      Tesco Compare and a network of cash machines (ATMs).

    - Products are sold through multiple channels including in-store,
      by telephone and online.

    - Tesco Bank is fully owned by Tesco plc.

    - Tesco Bank is a trading name of Tesco Personal Finance plc.
      Registered in Scotland No. 173199. Registered Address: Interpoint
      Building, 22 Haymarket Yards, Edinburgh, EH12 5BH


    Contact:
    Rebecca Honeyman
    Hotwire PR
    D: +44-(0)-207-608-4637
    T: +44-(0)-207-608-2500
    E: [email protected]

SOURCE Cable&Wireless Worldwide

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