Reportlinker Adds Top Energy Information Technology Outsourcing Vendors, Black Book Survey Results

NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top Energy Information Technology Outsourcing Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199254/2009-Top-Energy-Information-Technology-Outsourcing-Vendors-Black-Book-Survey-2009-Results.html

In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies.

18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Vertical expertise, innovation, customization and best of breed technology are the most important attributes influencing energy ITO client satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the energy ITO industry among top ranked suppliers

Strong satisfaction is common in this niche ITO sector, occurring in 40.1% of all global clients.

UK and US clients are among the most satisfied with energy ITO services delivery, with 82.7% reporting high vendor approval. 11.9% of all surveyed clients with 2009 projects reported strong dissatisfaction with offshore outsourcing vendors, significantly higher than European and US vendors, with less than 2.9% strongly dissatisfied.

Key finding: comprehensive service vendor arrangements from a comprehensive/end-to-end energy ITO vendor produces the highest satisfaction rates

Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.

INTRODUCTION 6

OVERVIEW 7

SUMMARY 9

Survey overview 9

Key findings 9

Energy ITO vendors – top honors overall 2009 9

Energy ITO vendors – top vendors by function 2009 10

BLACK BOOK METHODOLOGY 11

How the data sets are collected 11

Understanding the statistical confidence of Black Book data 11

Who participates in the Black Book ranking process 12

Energy ITO vendor rankings and results 2009 12

ENERGY ITO GROWTH PREDICTED Q2 2010 13

TOP 20 ENERGY ITO VENDORS 14

STOP LIGHT SCORING KEY 16

Operational excellence of Energy ITO vendors 16

OVERALL KPI LEADERS 21

Top score per individual criteria 21

Top score per individual criteria 22

Outsourcing vendors with most #1 individual criteria scores 23

INDIVIDUAL KEY PERFORMANCE 24

APPENDIX 43

Orbys consulting 43

Disclaimer 43

Companies mentioned

Logica, SAIC, EDS - HP, Accenture, Ciber, Capgemini, Tata Consultancy Services, IBM Global, CSC, ACS, Patni, Infosys, Mahindra Satyam, Cognizant, Wipro, HCL Tech, Dell-Perot Systems, Unisys, Neoris, Larsen and Toubro

To order this report:

Energy Industry: Top Energy Information Technology Outsourcing Vendors, Black Book Survey Results

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Nicolas Bombourg

Reportlinker

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