Reportlinker Adds Home Emergency Insurance and Assistance in Europe
NEW YORK, Oct. 14 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Home Emergency Insurance and Assistance in Europe
http://www.reportlinker.com/p0313373/Home-Emergency-Insurance-and-Assistance-in-Europe.html
Home Emergency Insurance and Assistance in Europe is a report and associated PartnerBASE™ database about the market for this specialized type of cover in ten countries in Europe: Belgium, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, and the UK. In essence, the term 'home emergency insurance and assistance' encompasses policies that are sold on a stand-alone basis, or bundled with household insurance, banking products or utility services, that cover one or more of the following home-related problems: malfunctioning of gas boilers, gas supply pipes or gas central heating; problems with plumbing, drainage or water supply pipes; electrical emergencies or breakdowns. Moreover, in several European markets, other types of cover are sometimes included within home emergency policies, most notably key or lock emergency insurance. In some cases, policies may also extend to other services such as emergency accommodation, child care, pet care or even psychological assistance following an emergency. A number of factors combine to form a firm rationale for a report and database about home emergency insurance and assistance in Europe. First and foremost, this is the first ever focused publication on the subject on a pan-European basis. This is curious given the facts that the market is estimated by Finaccord to be worth as much as EUR 2.65 billion across ten European countries in 2010 and that it is growing rapidly in some countries. Moreover, home emergency cover potentially represents a development opportunity for a variety of different distributors and providers. Over and above dedicated assistance firms that may specialize exclusively or in part in the field of home assistance, insurance companies can also develop home emergency insurance and assistance propositions that they can combine within their regular household insurance, sell on a stand-alone basis or distribute through other organizations. In addition, as distributors and sometimes as service providers, energy and water firms can also enhance their core revenues through cross-selling home emergency cover. You may be able to use this report and the PartnerBASE that accompanies it in one or more of the following ways: appreciate the size of the opportunity in the market for home emergency insurance and assistance in Europe: in aggregate, this is a substantial market; understand how dynamic competitors are helping the sector to grow at a rate well in excess of the underlying markets for utilities services and household insurance in a number of countries; assess the position of significant national and international competitors such as almeda, Asitur, AXA Assistance, Europ Assistance, Fidelia Assistance, HomeServe, Inter Mutuelles Assistance, Mapfre Asistencia, Mondial Assistance, Multiasistencia, Roland Schutzbrief-Versicherung, SPB and The Warranty Group; the UK accounted for almost two thirds of the EUR 2.65 billion market value in 2010: hence understanding the exact dynamics of the market for home emergency insurance and assistance in this country, and how and why consumers buy it, will provide indicators for how the market may develop elsewhere in Europe in future.
TABLE OF CONTENTS
0.0 EXECUTIVE SUMMARY ....... 2
The UK is by far the largest market in Europe followed by France and Spain .. 2
Housing stock characteristics are important market drivers .... 2
French energy companies are frequently involved in the marketing of home emergency cover 3
The distribution of home emergency cover through water firms is most common in the UK ...... 3
The bundling of home emergency cover with household insurance is universal in Sweden ...... 3
Various operating models are used for selling home emergency insurance and assistance ..... 4
AXA Assistance, Europ Assistance, HomeServe and Mondial Assistance are market leaders . 4
Finaccord anticipates continuing growth across Europe between 2010 and 2014... . 4
... albeit there are significant structural or regulatory obstacles in some countries .... 5
Sizeable utilities across Europe may be motivated by the success of Centrica in the UK . 5
1.0 INTRODUCTION . 7
Rationale . 7
Home emergency insurance and assistance offers growth potential in several countries… ...... 7
… which can potentially benefit a variety of different types of competitor 7
Residential services generated almost 23% of Centrica's downstream UK operating profit in 2009 .. 7
Finaccord 7
PartnerBASE™ ........ 9
Methodology .... 9
The survey extends to all significant energy and water firms as well as household insurers ...... 9
Home emergency insurance and assistance can be sold in a variety of different formulae… .. 11
… with some policies covering non-urgent problems and others limited to 'real' emergencies 11
Sometimes, policies provide for insurance but no assistance or vice versa ... 11
2.0 EUROPEAN OVERVIEW .... 13
Introduction ... 13
Housing stock data 14
Germany plays host to the highest number of occupied dwellings... ...... 14
... albeit the number of houses, as opposed to flats, is highest in the UK... .... 15
... and the number of owner-occupied properties is highest in France, Spain and Italy ... 16
Provision of home emergency cover by energy companies .. 17
French energy companies are most likely to offer some form of home assistance cover… ..... 17
…while the marketing of comprehensive policies by energy companies is most common in Italy .... 18
Provision of home emergency cover by water companies ..... 19
Water companies in the UK are most likely to offer home emergency cover… ....... 19
... although it is relatively rare for water firms to offer cover related to gas or electricity ... 20
Provision of home emergency cover by household insurers . 21
Insurers in Belgium, Italy and Sweden commonly offer home emergency cover .... 21
Spanish insurers are most likely to embed plumbing-related assistance within household insurance ..
....... 22
Operating models and partnerships ....... 23
Energy companies rarely work with more than one provider for home emergency cover ........ 23
The great majority of water companies collaborate with a single external partner .. 25
In five out of the ten countries household insurers prefer to work with captive assistance providers 27
Four product providers account for almost one half of all partnerships .. 29
Market size ..... 30
The UK is by far the largest market for home emergency cover in terms of its overall value ... 30
Assistance cover related to gas problems accounts for most of the UK market… .. 31
…while comprehensive stand-alone policies and bundled cover are most common in Belgium ...... 32
Spain is likely to be larger than France in terms of the number of policies in force . 34
… with Portugal and Sweden occupying fourth and fifth positions, respectively ..... 35
The market split by policy type varies substantially from country to country across Europe ..... 36
Market growth rates ........ 38
Home emergency insurance and assistance market has experienced years of fast expansion… ... 38
Market forecast ...... 39
… and is likely to continue growing rapidly up to 2014 in a majority of countries investigated . 39
3.0 BELGIUM . 41
Dwelling stock data 41
Occupied and vacant dwellings . 41
Houses and flats ...... 42
Owner occupied, privately rented and social housing .. 43
Energy companies . 44
Market structure, regulation and principal competitors . 44
Since 2006, Belgian consumers have been able to choose their electricity providers ..... 44
Involvement in home emergency insurance and assistance 45
Two of the largest Belgian energy firms have introduced a home emergency product.... 45
Water companies ... 47
Market structure, regulation and principal competitors . 47
Involvement in home emergency insurance and assistance 47
Belgian water companies are not active as distribution partners for home emergency cover .. 47
Household insurers 48
Market structure, regulation and principal competitors . 48
Penetration of property insurance among homeowners is almost universal in Belgium .. 48
Four major household insurers in Belgium possess their own assistance companies ..... 48
Involvement in home emergency insurance and assistance 49
A majority of major household insurers in Belgium sell home emergency cover to customers 49
Most insurers prefer to collaborate with a single external assistance provider… .... 50
…with Mondial Assistance accounting for the highest number of partnerships ....... 50
Other distribution channels .... 52
Packaging with payment cards and bank accounts ..... 52
Belgian banks do not package home assistance with any of their credit cards or bank accounts .... 52
Alternative distribution channels 52
Some assistance providers in Belgium sell home emergency cover directly to consumers ..... 52
VAB offers a product which combines maintenance and emergency assistance services ...... 52
Market size, growth and forecast .... 53
Policies bundled with household insurance account for more than 50% of the market value… ........ 53
… while the number stand-alone policies is boosted by Electrabel's involvement in the market ...... 53
Both the stand-alone segment and bundled policies can be expected to grow further .... 53
4.0 FRANCE ... 57
Dwelling stock data 57
Occupied and vacant dwellings . 57
Houses and flats ...... 58
Owner occupied, privately rented and social housing .. 59
Energy companies . 60
Market structure, regulation and principal competitors . 60
The dominance of GDF remains largely intact in the French gas supply market… 60
…and much the same can be said of EDF in the electricity sector ........ 60
Involvement in home emergency insurance and assistance 61
Seven French energy utilities offer some form of home emergency insurance or assistance… ....... 61
…with Direct Energie, Poweo and Vialis focusing on gas-related and electrical cover only ..... 62
EDF collaborates with two assistance providers for cover related to electrical and plumbing
problems 62
Gaz de France Dolcevita does not market home assistance directly to customers 62
Water companies ... 64
Market structure, regulation and principal competitors . 64
The private sector is highly involved in the distribution of water to households in France ........ 64
Involvement in home emergency insurance and assistance 65
The largest French water firms are involved in the marketing of home emergency cover ........ 65
Lyonnaise des Eaux allows its customers to choose between different assistance options ..... 66
Two further water utilities will launch assistance products in the near future .. 66
Domeo has seen rapid growth in the number of households served… . 66
… with its number of policies in force reaching 1.93 million in March 2010 .... 66
Household insurers 68
Market structure, regulation and principal competitors . 68
It is compulsory for tenants and common among homeowners to take out household insurance .... 68
Several major insurance groups in France have their own assistance subsidiaries ........ 68
Involvement in home emergency insurance and assistance 69
More than a half of household insurers offer a comprehensive home assistance service… .... 69
… although many only provide this assistance in the event of an emergency ........ 70
There is no predominant operating model for marketing home emergency cover in France ... 70
Mondial Assistance emerges as the assistance provider with the highest number of partners 70
Other distribution channels .... 72
Packaging with payment cards and bank accounts ..... 72
Home assistance is currently not packaged with any banking products in France.. 72
Alternative distribution channels 72
Gas-related home assistance is sometimes packaged with gas service contracts in France .. 72
Proxitherm has several partnerships with appliance manufacturers and service companies ... 72
Home emergency cover is also sold directly as a part of wider assistance packages ..... 72
Market size, growth and forecast .... 74
Plumbing-related cover accounts for more than 33% of the market value… .. 74
… while in terms of the number of policies, gas-related policies are ranked second ....... 75
Electrical emergency and breakdown policies are predicted to outperform the market average ...... 76
5.0 GERMANY ........ 78
Dwelling stock data 78
Occupied and vacant dwellings . 78
Houses and flats ...... 79
Owner occupied, privately rented and social housing .. 80
Energy companies . 81
Market structure, regulation and principal competitors . 81
The largest four energy companies account for about 80% of the electricity market ....... 81
German consumers are slowly becoming aware of their choice among different gas providers ....... 81
Involvement in home emergency insurance and assistance 82
Four energy firms marketing home emergency insurance offer a comprehensive product… .. 82
... while the remainder focus on marketing disaggregated policies ........ 83
The market for home emergency cover in bigger cities may be difficult to penetrate ....... 83
Water companies ... 85
Market structure, regulation and principal competitors . 85
Fully privatized water utilities are relatively rare in Germany as mixed ownership structures prevail ....
....... 85
Involvement in home emergency insurance and assistance 86
Water companies play a smaller role than energy firms in selling home emergency cover... ... 86
...although AXA Assistance has secured partnerships with several multi-service utilities 87
Household insurers 88
Market structure, regulation and principal competitors . 88
Flood cover is often excluded from standard household insurance in Germany ..... 88
There were 27.6 million home contents policies in force in 2008 .. 88
Four major insurance groups in Germany own captive assistance companies ....... 88
Involvement in home emergency insurance and assistance 89
More than a third of household insurers offer home emergency cover... ........ 89
... which is provided in a comprehensive format in all but one case... .... 89
... and which is often enriched with the provision of extra services 89
Most bundled home emergency products are provided on a captive basis... . 90
... either through a dedicated assistance firm or through local service providers... .. 91
... with the duo of Allianz and Mondial Assistance identifiable as the market leader ........ 91
The cheapest policies start from EUR 20 per year when packaged with household insurance ........ 91
Other distribution channels .... 93
Packaging with payment cards and bank accounts ..... 93
Hardly any payment cards or bank accounts in Germany include home assistance cover… .. 93
Alternative distribution channels 93
… and alternative distribution channels remain entirely undeveloped ... 93
Market size, growth and forecast .... 94
The overall size of the German market is relatively small in comparison to other countries… . 94
… and it is mainly driven by gas-related cover and policies bundled with household insurance ....... 95
Cover integrated into household insurance can be expected to achieve the highest growth… ........ 96
… although growth overall may be constrained by regulations on tele-marketing .. 97
6.0 ITALY ........ 99
Dwelling stock data 99
Occupied and vacant dwellings . 99
Houses and flats ... 100
Owner occupied, privately rented and social housing ........ 101
Energy companies ....... 102
Market structure, regulation and principal competitors ....... 102
New competitors still struggle to challenge Enel for market share in the electricity market ... 102
Six years after the opening of the gas market under 5% of households had switched provider .... 102
Involvement in home emergency insurance and assistance ...... 103
Energy brands belonging to A2A are pioneers in the market for home emergency cover ..... 103
Water companies . 105
Market structure, regulation and principal competitors ....... 105
The involvement of private sector companies in the water market is very rare in the south of Italy ......
.... 105
Involvement in home emergency insurance and assistance ...... 105
Italian water companies have yet to try marketing home emergency cover 105
Household insurers ...... 106
Market structure, regulation and principal competitors ....... 106
Household insurance is not as widely held in Italy as in most other Western European countries 106
Involvement in home emergency insurance and assistance ...... 107
About three in four Italian household insurers offer home emergency insurance and assistance… .....
.... 107
…the majority of which work with a single external assistance provider ...... 108
Europ Assistance has the largest number of external and captive partnerships .. 108
Other distribution channels . 110
Packaging with payment cards and bank accounts .. 110
A relatively large number of Italian banking products carry home emergency insurance ...... 110
Alternative distribution channels ...... 112
Both Europ Assistance and Mondial Assistance sell home emergency cover directly to customers ....
.... 112
Market size, growth and forecast . 113
In terms of premium income, stand-alone cover represents the largest share of the market… ..... 113
… whereas more than 50% of policies in force are bundled with household insurance ........ 114
The Italian market shows strong potential for utility-intermediated stand-alone emergency cover . 115
7.0 NETHERLANDS ...... 117
Dwelling stock data ...... 117
Occupied and vacant dwellings ....... 117
Houses and flats ... 118
Owner occupied, privately rented and social housing ........ 119
Energy companies ....... 120
Market structure, regulation and principal competitors ....... 120
Competition in the Dutch electricity market is comparatively strong with high switching rates ....... 120
Essent and Nuon were both acquired by foreign owners during 2009 120
Involvement in home emergency insurance and assistance ...... 121
One major utility makes comprehensive home emergency cover available for EUR 132 a year ... 121
Water companies . 123
Market structure, regulation and principal competitors ....... 123
The water market in the Netherlands is closed to private sector providers .. 123
Involvement in home emergency insurance and assistance ...... 124
One water company makes home emergency assistance available on a captive basis ....... 124
Household insurers ...... 125
Market structure, regulation and principal competitors ....... 126
The penetration rate of household insurance in the Netherlands is comparatively high… .... 126
...while the assistance market is structured differently relative to other European countries . 126
Involvement in home emergency insurance and assistance ...... 127
Home emergency cover is not yet particularly widespread as a bundled product... ...... 127
... and where offered is always organized on a captive basis ..... 128
Other distribution channels . 129
Packaging with payment cards and bank accounts .. 129
Banks have not yet started to package home assistance with credit cards and bank accounts .... 129
Alternative distribution channels ...... 129
Assistance providers in the Netherlands are reluctant to sell home emergency cover directly ...... 129
Market size, growth and forecast . 130
The Dutch market for home emergency insurance and assistance is relatively limited in size… ... 130
… mainly as a result of the low rate of involvement of energy and water companies ... 131
Utility-intermediated emergency cover can be expected to become more widespread by 2014 .... 132
8.0 POLAND 134
Dwelling stock data ...... 134
Occupied and vacant dwellings ....... 134
Houses and flats ... 135
Owner occupied, privately rented and social housing ........ 136
Energy companies ....... 137
Market structure, regulation and principal competitors ....... 137
The Polish electricity and gas markets have been slow to introduce competition 137
Involvement in home emergency insurance and assistance ...... 137
Energy companies have not yet entered the market for home emergency policies ...... 137
Water companies . 138
Market structure, regulation and principal competitors ....... 138
Water companies in Poland are usually owned by municipal governments 138
Involvement in home emergency insurance and assistance ...... 138
Home emergency insurance products are currently not sold through water companies ....... 138
Household insurers ...... 139
Market structure, regulation and principal competitors ....... 139
Household insurance is less widely held in Poland than in most other European countries .. 139
Involvement in home emergency insurance and assistance ...... 139
Most household insurance underwriters include home emergency cover in their policies ..... 139
Poland's largest insurer resumed offering home emergency insurance in 2010 .. 139
Polish insurers usually do not offer home emergency cover as a stand-alone product 140
Compensa commenced a new partnership with Europ Assistance in 2009 140
Other distribution channels . 142
Packaging with payment cards and bank accounts .. 142
Home emergency cover is commonly packaged with banking products in Poland... .... 142
Alternative distribution channels ...... 145
… and banks are also exploring other ways of marketing the product 145
Market size, growth and forecast . 146
Poland has the smallest market value among the ten countries covered .... 146
… although not in terms of the number of policies in force 146
The market will probably continue to be focused largely on bundled cover . 148
9.0 PORTUGAL ... 150
Dwelling stock data ...... 150
Occupied and vacant dwellings ....... 150
Houses and flats ... 151
Owner occupied, privately rented and social housing ........ 152
Energy companies ....... 153
Market structure, regulation and principal competitors ....... 153
Portugal has one of Europe's least diversified electricity markets… ... 153
…while natural gas distribution is restricted primarily to urban areas .. 153
Involvement in home emergency insurance and assistance ...... 154
Portuguese households can obtain home assistance through their electricity provider 154
Water companies . 156
Market structure, regulation and principal competitors ....... 156
The provision of water is organized through public entities 156
Involvement in home emergency insurance and assistance ...... 157
Only one water company in Portugal is offering plumbing-related assistance ...... 157
Household insurers ...... 159
Market structure, regulation and principal competitors ....... 159
Close to two out of three homes in Portugal are estimated to be insured .... 159
Involvement in home emergency insurance and assistance ...... 160
Only a minority of Portuguese insurers both organise assistance services and pay for them... ..... 160
...while a larger number provide a more basic assistance service that has no insurance element 161
Other distribution channels . 162
Packaging with payment cards and bank accounts .. 162
Many credit cards carry home assistance information services without covering repair costs ....... 162
Alternative distribution channels ...... 162
One major assistance provider in Portugal sells home assistance directly to customers ...... 162
Market size, growth and forecast . 163
The Portuguese market is driven by home emergency cover distributed by utilities… . 163
…while the number of policies bundled with household insurance remains relatively small . 164
The Portuguese home emergency sector leaves limited scope for new entrants to the market .... 165
10.0 SPAIN .. 167
Dwelling stock data ...... 167
Occupied and vacant dwellings ....... 167
Houses and flats ... 168
Owner occupied, privately rented and social housing ........ 169
Energy companies ....... 170
Market structure, regulation and principal competitors ....... 170
Endesa and Iberdrola together account for about 70% of the electricity market in Spain ...... 170
The Spanish gas market is relatively small and still characterized by low switching rates ..... 170
Involvement in home emergency insurance and assistance ...... 171
Two of Spain's largest energy firms provide a comprehensive home emergency product .... 171
Endesa collaborates with Reparalia for its home assistance proposition ..... 172
Water companies . 174
Market structure, regulation and principal competitors ....... 174
Agbar serves about 20 million consumers across more than 1,000 locations ...... 174
Involvement in home emergency insurance and assistance ...... 174
Sales of home emergency cover through water companies are starting up 174
Household insurers ...... 175
Market structure, regulation and principal competitors ....... 175
Household insurance in Spain has grown rapidly in value and volume in recent years 175
Some of the largest household insurers make use of captive assistance providers ..... 175
Revenues at the joint venture co-owned by Liberty Seguros and RACC grew by 45.5% in 2009 . 175
Involvement in home emergency insurance and assistance ...... 176
A high proportion of household insurers offer home emergency cover for electrical breakdowns . 176
Nine Spanish insurers provide home emergency insurance through a joint venture entity... 176
...while some of the largest insurers rely on a captive assistance company 178
Other distribution channels . 179
Packaging with payment cards and bank accounts .. 179
Several banking products in Spain carry packaged home assistance services ... 179
Alternative distribution channels ...... 179
Reparalia offers home emergency policies directly to its customers and also sells through brokers ....
.... 179
Market size, growth and forecast . 180
The largest segment in the Spanish market for home emergency insurance is bundled cover… . 180
…while the total number of policies is higher than in almost any other market .... 181
The market for plumbing-related assistance can be expected to grow quickly over the next few
years ... 182
11.0 SWEDEN ...... 184
Dwelling stock data ...... 185
Occupied and vacant dwellings ....... 184
Houses and flats ... 185
Owner occupied, privately rented and social housing ........ 186
Energy companies ....... 187
Market structure, regulation and principal competitors ....... 187
Consumers in Sweden switch their electricity provider with a fairly high rate of frequency… 187
…while E.ON Sverige dominates the tiny Swedish gas market . 187
Involvement in home emergency insurance and assistance ...... 187
There are few incentives for Swedish energy firms to sell home emergency cover ...... 187
Water companies . 188
Market structure, regulation and principal competitors ....... 188
There are more than 2,000 water providers serving local authorities in Sweden… ...... 188
Involvement in home emergency insurance and assistance ...... 188
… although none of these are active in marketing home emergency cover 188
Household insurers ...... 189
Market structure, regulation and principal competitors ....... 189
All homeowners in Sweden are required to take out buildings insurance .... 189
Folksam and Lansforsakringar account for the bulk of the household insurance market ...... 189
Involvement in home emergency insurance and assistance ...... 190
Household insurance normally includes home emergency insurance without assistance... .. 190
…which means that there is limited scope for the involvement of external providers ... 191
Other distribution channels . 192
Packaging with payment cards and bank accounts .. 192
Alternative distribution channels ...... 192
Market size, growth and forecast . 193
Sweden has a large market for bundled home emergency cover… ... 193
…while there is no space for stand-alone policies ..... 194
Growth in the market for home emergency insurance in Sweden is expected to be steady . 195
12.0 UNITED KINGDOM ........ 197
Dwelling stock data ...... 197
Occupied and vacant dwellings ....... 197
Houses and flats ... 198
Owner occupied, privately rented and social housing ........ 199
Energy companies ....... 200
Market structure, regulation and principal competitors ....... 200
Since 1999, UK retail customers have been free to choose their electricity suppliers .. 200
The six largest competitors dominate both the electricity and the gas market ...... 200
Involvement in home emergency insurance and assistance ...... 201
The larger energy firms are invariably active in home emergency insurance and assistance… .... 201
… using a mix of single partner and captive operating models .. 202
Water companies . 203
Market structure, regulation and principal competitors ....... 203
In England and Wales water companies are privately owned .... 203
Involvement in home emergency insurance and assistance ...... 204
Several major water companies offer all forms of home emergency insurance and assistance .... 204
HomeServe and Inter Partner Assistance are the dominant partners in this sector… .. 205
… with HomeServe having been owned originally by South Staffordshire Water 206
Household insurers ...... 207
Market structure, regulation and principal competitors ....... 207
UK consumers usually take out integrated home contents and buildings insurance policies 207
Involvement in home emergency insurance and assistance ...... 208
Ten out of 34 underwriters did not offer home emergency cover at the time of the research 208
The operating models and partners used by household insurance brands are more diverse ........ 209
Other distribution channels . 211
Packaging with payment cards and bank accounts .. 211
It is increasingly common for home emergency cover to be packaged with added value accounts .....
.... 211
Alternative distribution channels ...... 212
There are around a dozen challengers to the established incumbents in this market… ........ 212
… dividing between multi-line competitors and more focused providers ..... 213
Assurant Solutions: home emergency cover is embedded within the Protect your bubble brand .. 213
Business & Domestic and Principal Marketing and Insurance Services are both niche brokers .... 213
Progress Plus: home emergency cover is one of several forms of assistance offered . 213
Consumer research ...... 214
Finaccord's Assistance Metrics and Channel Metrics studies yield further UK-specific insights .... 214
Forms of home emergency insurance and assistance register encouragingly high utility ratings .. 215
Gas-related, plumbing-related and electrical problems occur with quite similar rates of frequency ......
.... 217
Gas-related cover is most likely to have been acquired on a stand-alone basis .. 219
Cover packaged in added value accounts and household insurance is sometimes overlooked .... 219
A high percentage of consumers continue to pay for assistance only when they need it ...... 219
The annual switching rate recorded for 2009 is almost identical to that for 2005 . 221
Patterns in interface usage are driven by different home emergency insurance formulae .... 222
Most sales of home emergency insurance occur on an intermediated basis ....... 225
The share of sales of electricity, gas and water companies is clearly under intense pressure ....... 228
Market size, growth and forecast . 231
Gas-related policies account for more than 50% of the total UK market value… . 231
… although only slightly more than 40% of total stand-alone and bundled policies in force .. 232
Electrical emergency and breakdown policies are predicted to outgrow the market average ........ 233
HomeServe enjoys an annual retention rate of 83% among its policyholders… .. 234
… and is keen to convert more of its 'jobs' customers to prepaid insurance customers ........ 234
British Gas is growing its book of customers with plumbing-related and electrical policies.... 234
GRAPHICS / TABLES
Organizations covered by the research segmented by type and by country 10
Number of occupied dwellings in Europe split by country, 2010 14
Number of total dwellings split between houses and flats and by country, 2010 15
Number of occupied dwellings split between split between owner occupation, private rental and social housing and by country, 2010 16
% of energy companies offering any form of home emergency insurance and assistance by country, 2010 17
% of energy companies offering home emergency insurance and assistance by type and country, 2010 (data) 18
% of water companies offering any form of home emergency insurance and assistance by country, 2010 19
% of water companies offering home emergency insurance and assistance by type and country, 2010 (data) 20
% of household insurers offering any form of home emergency insurance and assistance by country, 2010 21
% of household insurers offering home emergency insurance and assistance by type and country, 2010 22
% split of operating models used by energy companies for the provision of home emergency cover, 2010 23
% split of operating models used by energy companies for the provision of home emergency cover, 2010 (data) 24
% split of operating models used by water companies for the provision of home emergency cover, 2010 25
% split of operating models used by water companies for the provision of home emergency cover, 2010 (data) 26
% split of operating models used by household insurers for provision of home emergency cover, 2010 27
% split of operating models used by household insurers for provision of home emergency cover, 2010 (data) 28
Overview of competitor share of partnerships in Europe for home emergency insurance and assistance, 2010 29
Estimated size of the market for home emergency insurance and assistance in Europe by gross written premiums
and other revenues split by country, 2010 30
Estimated value of the market for home emergency insurance and assistance in Europe split by type and by
country, 2010 31
Estimated value of the market for home emergency insurance and assistance in Europe split by type and by
country, 2010 (%) 32
Estimated value of the market for home emergency insurance and assistance in Europe split by type and by
country, 2010 (data) 33
Estimated size of the market for home emergency insurance and assistance in Europe by policies in force split by
country, 2010 34
Estimated size of the market for home emergency insurance and assistance in Europe by policies in force split by
type and by country, 2010 35
Estimated size of the market for home emergency insurance and assistance in Europe by policies in force split by
type and by country, 2010 (%) 36
Estimated size of the market for home emergency insurance and assistance in Europe by policies in force split by
type and by country, 2010 (data) 37
Approximate average annual growth rate of the market for home emergency insurance and assistance in Eu
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