Ramon Icasiano Joins Zirtual as Chief Operating Officer

SAN FRANCISCO, May 14, 2015 /PRNewswire/ -- Zirtual, the leader in providing U.S.-based virtual assistants for busy professionals, entrepreneurs, and small teams, today announced that Ramon Icasiano will join the company as its chief operating officer. Icasiano comes to Zirtual with a track record in building powerful customer experiences for formidable brands like Netflix, Zynga, GAP, TiVo, and Verizon (MCI). Beginning this month, he will be responsible for Zirtual's continued growth strategy and the sustainable scaling of the company's services worldwide.

"Ramon's passion and expertise for building global brands and outstanding customer experiences to scale is perfectly aligned for integration into our virtual environment," says Maren Kate Donovan, founder and CEO of Zirtual.

Icasiano is a Silicon Valley veteran of over 20 years and was most recently a partner at Cognizant Business Consulting, where he worked with leading global enterprises to achieve business transformation. His focus on operating models and processes served to enhance customer experiences, increase productivity and unlock innovation, ultimately driving corporate performance and value.

At Zynga, Icasiano served as Vice President of Advocacy and Service, where he launched the global support teams and scaled operations to support 320 million monthly unique players.

Icasiano's five-year tenure at Netflix as Director of Customer Service included supporting the company's massive member growth from 293,000 to 5 million members. There, he facilitated cost-effective, scalable customer support and developed the analytics, programs, culture, and organizational support to launch Netflix's DVD and online services.

Icasiano's work has been recognized with the 1:1 Media Customer Champion Award, Zynga Rockstar Award, Zynga Spirit Award, MCI Excellence in Service Award, and MCI Circle of Excellence in Service Award (three times), representing the top 1% of company employees. He earned his master's degree in leadership from St. Mary's College of California.

"Such focused drive has made Zirtual an industry leader in a short time, and I'm thrilled to help them thrive and scale sustainably," says Icasiano. "I'm interested in the disruption of the business model, the transformation of people's consumption of administrative services and how our employees can deliver an amazing client experience."

About Zirtual
Zirtual matches busy professionals, entrepreneurs, and small teams with vetted and trained, U.S.-based virtual assistants ("Zirtual Assistants"). Zirtual's relationship-based model allows each client to build lasting connections with their dedicated assistant (or ZA). ZAs offer services to help professionals save time and boost productivity by performing a wide range of tasks, including online research, email response, scheduling, event coordination, travel booking and much more. Zirtual is committed to changing the way the world works by providing meaningful employment and flexibility through a virtual work environment. Zirtual has headquarters in both downtown Las Vegas and San Francisco, and is financed by Tony Hsieh (CEO of zappos.com), VegasTechFund (www.vegastechfund.com), and Mayfield Fund. For more information about Zirtual and its services, please visit:www.zirtual.com.

SOURCE Zirtual

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