Picosun Expands Services and Support

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Picosun's industrial customer base is growing fast, with increasing number of high throughput, fully automated cluster and batch production tools installed worldwide at prominent semiconductor manufacturers. To ensure always first class support tailored to every customer's individual needs, Picosun provides an all-inclusive service selection with quick lead times and comprehensive, system-specific products with competitive pricing. The services range from 24/7 support and maintenance contracts and coating service to process consultancy and advanced training programs, provided by Picosun's own Ph.D level ALD scientists, highly qualified engineers, and the company's worldwide network of distributors and representatives.

To further strengthen this service portfolio, Picosun has now signed an agreement with Retronix Semiconductor. This ensures even faster response times with highest level support for a fast growing and increasingly demanding customer base. Picosun will also continue offering support locally through current representatives and its own personnel.

"Customer happiness is essential for us at Picosun. This calls not just for the best in class ALD tools with superb process quality, but unfaltering supply, support and service chain. This is particularly emphasized on production lines where the smallest issues can easily lead to massive financial losses. We are very pleased to start collaboration with Retronix as our world-wide service partner. Their workforce of highly trained and specialized service professionals complements our service section and guarantees even better customer experience", states Dr. Erik Østreng, Applications and Services Director of Picosun.

"We are happy to offer our services to Picosun to help them continuously improve their customer support. With their state-of-the-art products, dedication to innovation, and unmatched know-how in ALD, Picosun is a well-known name amongst global semiconductor manufacturers. We and Picosun share the common values of customer-first attitude and commitment to the highest quality and reliability in everything we do, which forms a solid ground for our successful cooperation now and in the future", continues Mark Diamond, Chief Operations Officer of Retronix Semiconductor.

Picosun provides the most advanced ALD thin film coating technology to enable the industrial leap into the future, with turn-key production solutions and unmatched expertise in the field. Today, PICOSUN™ ALD equipment are in daily manufacturing use in numerous major industries around the world. Picosun is based in Finland, with subsidiaries in North America, Singapore, Taiwan, China, and Japan, and a world-wide sales and support network. For more information visit www.picosun.com.

Retronix Semiconductor is a globally recognized and respected name within the electronics and semiconductor industry. 

Since its inception twenty-five years ago they have provided innovative solutions to the semiconductor and high tech manufacturing industries including engineering support and turnkey equipment relocation and management services. For more information, visit www.retronixsemiconductor.com.

More information:
Picosun Oy
Dr. Erik Østreng
Applications and Services Director
Tel. +358-50-321-1955
Fax. +358-9-297-6116
E-mail: info (at) picosun.com

www.picosun.com

SOURCE Picosun Oy