New Study Reveals that Luxury Retail Shoppers Expect Package Presentation, Free Shipping and Returns

DENVER, Oct. 15, 2013 /PRNewswire/ -- Today, Wrap & Send Services, a luxury retail packing and shipping solution, announced a study revealing that consumers who shop at higher-end department stores and boutiques expect impeccable presentation whether purchases are made in-store or delivered to them, free shipping and returns, and locator services.

"Luxury retail consumers are getting more and more with their purchases - free shipping, free returns and a beautiful product presentation. This has lead customers to expect these services from all high-end retail stores. When a store doesn't live up to the set level of expectations, the customer feels under-appreciated compared to the store that offers these services," said Mike Jamali, President of Wrap & Send Services. "Product presentation and expert delivery are the last areas for high-end retail stores to convey the full customer experience. Also, as the omni-channel trend expands through this market, we are seeing a larger demand from customers to have the store locate sizes/colors at other stores and have those items shipped to them."

Wrap & Send conducted a survey of 1,000 women who make more than $75,000 annually on what they expect during a luxury retail shopping experience. Out of these women, 65 percent spend more than $100 at a physical retail store per month and 57 percent often purchase items in a physical store and have the store ship it to them.

The survey also found that:

• 93 percent of respondents feel that it is very important for a store to offer free returns.
• 76 percent state that package presentation is an important feature when receiving a purchase shipped to them.
• 38 percent feel that the most important shopping feature is the ability to locate sizes and colors at other locations and have it shipped to them.
• 77 percent think that it is important to choose their type of free delivery services such as ground, two-day or overnight shipping.

For full survey results, and to view the survey infographic, visit http://www.wrapandsend.com/wrap-send-study-reveals-that-luxury-retail-shoppers-expect-package-presentation-free-shipping-and-free-returns/.

About Wrap & Send Services
Wrap & Send Services offers luxury and boutique retailers a trusted, in-store solution for expert packaging and shipping. Since 1992, Wrap & Send has worked with national luxury retailers Saks Fifth Avenue, Une Belle Vie, Bloomingdale's, Marshall Field's, American Girl, Carson's and more. Wrap & Send is managed by retail industry veterans who have worked in luxury retail, boutiques and merchandising, with a combined experience of more than 80 years. Founded in 1992, Wrap & Send now operates 32 locations in 24 states. Currently, Wrap & Send has 120 employees nationwide, with headquarters in Cincinnati, Ohio and Denver, Colorado.

For more information, visit www.WrapandSend.com.

SOURCE Wrap & Send Services

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