Mervis Diamond, WUSA9 Team Up to Make Local Woman Feel Like Queen for Mother's Day

WASHINGTON, May 10, 2013 /PRNewswire/ -- On Wednesday, May 8^th, WUSA9 reported the story of Laura Randolph feeling let-down by mismarked jewelry and what she felt was poor customer service at her local jewelry store.  Jonathan Mervis, of Mervis Diamond Importers, teamed up with WUSA9 to do something special for Laura, surprising her with a $1000 shopping spree to Mervis Diamonds and a floral arrangement by Maryam's Flowers.

(Photo:  http://photos.prnewswire.com/prnh/20130510/PH11890 )

Laura Randolph and her husband had reached out to WUSA9's Call for Action team after receiving an incorrect piece of jewelry from their local retailer.  When the Randolphs approached the other jeweler for service, they found themselves turned away and went to WUSA9 to rectify the situation. 

According to Jonathan Mervis, "We are a family business and I've always been taught by family to do the right thing. In this situation, Laura wasn't our customer, but everyone deserves to be treated with dignity and respect. I'm sure the other retailer wasn't malicious with the mistake, but here was the opportunity to make it up to the customer."

WUSA9 invited Laura back on air on May 9th, but little did she know that there was a surprise waiting for her.  Mid-interview, Jonathan Mervis of Mervis Diamond Importers walked onto the set with a stunning bouquet of flowers and a $1,000 gift card to spend on Mother's Day.

"Customer service isn't just an important element of our business—it's our entire business. Couples come to us to celebrate life's events and it is our singular responsibility to help enhance that joy.  It was our pleasure to have that opportunity to give Laura and her family that moment," said Jonathan Mervis.

Mervis Diamond Importers is a jewelry store and diamond importer that specializes in engagement rings and wedding rings with locations in Washington, D.C., Rockville and Tyson's Corner.  Built on family values and run by the Mervis family, Mervis Diamonds has a long standing tradition of customer service with honor and integrity. 

For more information and the original news story by WUSA9, please visit the Mervis Diamond Blog.

Contact:
Hailey Robbins, Marketing, Events and Social Media
[email protected]
703-287-1627

SOURCE Mervis Diamond Importers

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