Merced Systems Demonstrates Service Performance Management Solutions at Singapore's 2011 CXO Leadership Summit

REDWOOD SHORES, Calif. and SINGAPORE, Aug. 23, 2011 /PRNewswire/ -- Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it is showcasing its Service Performance Management solutions at Singapore's CXO Leadership Summit, September 9, 2011 at the Marriott Hotel Singapore.

Merced Systems' award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies, including key leaders in Asia such as Telstra, a leading global financial services firm, Dell, Sprint and one of the world's largest credit card issuers. Merced Systems recently announced the opening of three new subsidiary offices to accommodate growing momentum in the region, including Sydney, Hong Kong and Singapore.

Merced Systems' Performance Management solutions allow operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. This includes better frontline agent knowledge and impact, and processes that align with customer-facing goals.

Merced Systems' Performance Management solutions include advanced analytics and reporting, incentive compensation management, coaching, mobile access to data, and other performance execution applications, enabling service and sales organizations to improve customer interactions, lower costs, increase selling productivity, and grow revenue.  

"Merced Systems is excited to be participating at Singapore's CXO Leadership Summit and showing how our solutions can accelerate the performance of service departments," said Mark Selcow, president of Merced Systems. "Our solutions have proven to have an impact on the bottom line, and we are dedicated to helping other businesses in Asia achieve the same benefits."

About Merced Systems

Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems' Performance Management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com.

SOURCE Merced Systems