Management World Nice 2010: Amdocs Shares Insights on Capacity Management, Emerging Business Models and Customer Experience

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Amdocs

May 12, 2010, 06:00 ET

ST. LOUIS, May 12 /PRNewswire-FirstCall/ -- At Management World Nice 2010, Amdocs (NYSE: DOX), the leading provider of customer experience systems, will share its insights on a variety of critical areas for service providers, including how to meet the demands of a bandwidth-hungry world, increase operational efficiencies and deliver new services quickly and at a lower cost.

Amdocs executives and customers will lead and participate in a wide range of panels covering strategies, solutions and best practices. Sessions include:

  • An Analyst's Perspective: Which Business Models will be Successful and Achievable for Service Providers in the Future? – In this keynote session, Ian Morris from The Economist Intelligence Unit will unveil the findings a new study sponsored by Amdocs that examines the strategies service providers can deploy for optimal business models to support pricing, the network and partnerships.
  • Costa Rica's ICE: Walking the Walk of Fundamental Business Transformation Using the TMF Solutions Framework, BPM and SOA - This session will examine how ICE is modernizing its corporate legacy operations and business support systems using industry best practices.
  • Slovak Telekom: Delivering the Right Customer Experience every time with Universal Service Provisioning – Slovak Telekom will explain how an inventory-centric approach enabled the deployment of next generation services like IPTV, Internet and IP Voice over FTTx, xDSL and Satellite, keeping its Customer Satisfaction Index stable while decreasing operational expenses.
  • Leveraging Social Media for Reducing Churn and Improving Customer Loyalty:  This session will discuss how to use social media to understand what is being said about products and services and how to use this channel to improve customer loyalty and prevent churn.

Amdocs will also join onsite working groups and catalyst projects to develop standards that apply to real-world management needs in today's converging communications, media, entertainment and IT industry, including:

  • Standardizing MCE (Managing Customer Experience) – Harmony 6 – A standardized solution for customer experience and service quality management, focusing on media and cloud services and the processes, applications and metrics involved.
  • Successful Service Inventory Transformation – A Framework for Complex OSS Migrations. Amdocs, Celona and a major Service Provider outline the framework of a complex service inventory application migration and how it can be delivered with less risk, costs and time to transform customer experience and service management.

In addition, at booth #1 in the Exhibit Hall, Amdocs will showcase products from its CES portfolio that help service providers to cope with capacity demands, industrialize service introduction and service fulfillment through automation, and bridge the planning gap between marketing and operations for next generation services.

For more information and real-time updates on Amdocs' presence at TM Forum Management or on Amdocs' CES portfolio:

About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and our Form 6-K for the first quarter of fiscal 2010 filed on February 8, 2010

SOURCE Amdocs

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