Liberty Mutual And Safeco Insurance Catastrophe Teams Blanket Region To Handle Tornado Claims

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Nov 20, 2013, 01:37 ET

BOSTON, Nov. 20, 2013 /PRNewswire/ -- To help customers promptly and safely recover from the devastating storm system that hit the Midwest, Liberty Mutual Personal Insurance companies – Liberty Mutual and Safeco – have sent teams of catastrophe claims specialists to the area to handle claims, including property experts in the hardest-hit areas and specialists available by telephone. To further facilitate quick customer response, the companies have set up a special home and auto claims mobile unit at the Crossroads United Methodist Church, 1420 North Main Street, in Washington, Ill.

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"Helping our customers in their time of greatest need is our first responsibility, and we have claims experts on the ground and hundreds more available by telephone dedicated to ensuring that we are responding as promptly as possible to everyone who has experienced a loss from this storm," said Ted Gramer, executive vice president and chief claims officer, Liberty Mutual Personal Insurance. "Once safe to do so, customers should reach out to us by phone, internet, mobile applications, through their agent, or at our response vehicle location in Washington with their claims or questions."

Home and auto insurance customers are encouraged to report their claims 24 hours a day by calling these numbers or going online:

Liberty Mutual Insurance: 1-800-2-CLAIMS (1-800-225-2467) or online at LibertyMutual.com/claims
Safeco Insurance: 1-800-332-3226, or their local independent agent.

Homeowners can meet with Liberty Mutual or Safeco catastrophe specialists at the mobile claims unit in Washington from 8 a.m. to 6 p.m. CT, Monday-Friday, and 9 a.m. to 5 p.m. on Saturday and Sunday to discuss their claims, obtain policy information, and in some cases get initial claims payments for covered losses or receive advances to cover anticipated out-of-pocket costs such as food, clothing, housing and personal items.

Helpful tips and videos for homeowners to keep their families and possessions safe before, during and after a storm are available online at LibertyMutual.com/prepare and at Safeco.com.

About Liberty Mutual Insurance

"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and the third largest property and casualty insurer in the U.S. based on 2012 direct premiums written as reported by the National Association of Insurance Commissioners. Liberty Mutual Insurance also ranks 81^st on the Fortune 100 list of largest U.S. corporations, based on 2012 revenue. The company employs over 50,000 people in more than 900 offices throughout the world.

Liberty Mutual Insurance's Personal Insurance sells private passenger automobile, homeowners, and specialty products in the U.S. through the Liberty Mutual Insurance and Safeco Insurance brands. Liberty Mutual Insurance products are distributed through more than 2,300 licensed sales representatives, direct response centers, third-party producers and online at www.libertymutual.com. With more than 14,000 affinity group relationships including employers, credit unions, and professional and alumni associations Liberty Mutual Insurance is an industry-leader in affinity marketing. Safeco Insurance sells through a network of more than 10,000 independent agencies throughout the United States. Personal Insurance also offers a wide range of individual life insurance and annuity products through Liberty Life Assurance Company of Boston.