Level 3 Communications and Globys Launch Online Billing & Analytics Solution to Support Enterprise Portal Strategy
SEATTLE, March 8 /PRNewswire/ -- Globys, a leading provider of self-service and contextual marketing solutions for the worldwide telecommunications market, and Level 3 Communications, Inc. (Nasdaq: LVLT), a leading international provider of fiber-based communications services, today announced the availability of Invoice Management, which provides advanced bill reporting and analytics to Level 3's business customers.
By consolidating billing data from multiple systems and services, Invoice Management provides customers with a holistic view of their Level 3 invoices, services and call detail records, making it easier to analyze costs and usage. In a secure, self-service environment customers can generate custom reports, perform cost allocation, share information with co-workers, and make online payments, greatly reducing the time and resources required for the monthly reporting and payment process. Invoice Management also allows customers to opt in for paperless billing, eliminating unneeded paper bills while reducing Level 3's footprint on the environment.
In 2009, Level 3 made significant enhancements to their enterprise portal, the Level(3) Enabled Portal, which were noted in a recent report published by the Yankee Group: Carrier ePortal Development in a Year of Reduced Budgets. In this report, Yankee Group compares key ePortal features and functionality for six leading North American carriers and Level 3 was recognized for providing a strong ePortal with significant plans for expansion and ranked in the top three for overall portal rankings. Level 3's Invoice Management was highlighted as offering "solid EBPP, reporting/analysis and dispute functionality" and ranked in the top three for Billing & Payment functionality.
"As part of our ongoing efforts to improve the customer experience, Level 3 is committed to providing customers with better information access and management of their services through the Level(3) Enabled Portal," said Joe Harding, vice president of product development for Level 3. "Our Invoice Management solution plays a key role in our enhanced portal experience and we are excited to work with Globys on providing this value-added service to Level 3 customers."
Level 3 selected Globys based on their exclusive focus on the telecommunications market and their proven expertise in helping carriers worldwide leverage customer data to enhance the overall customer experience.
"We are pleased to support Level 3's commitment to delivering the best possible customer experience by offering a comprehensive self-service portal, featuring robust functionality personalized to meet their customers' specific needs," said Derek Edwards, chief executive officer of Globys. "We are excited to continue supporting Level 3 to deliver innovative solutions that will help them achieve their business goals."
About Globys
Globys provides some of the world's leading telecommunications carriers with solutions that help them leverage and monetize their customer data assets. A spin off from VeriSign Inc., one of the world's leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications carriers for more than 12 years and now supports more than 25 customers globally. Each of Globys' applications are designed to leverage customers data into richer, more valuable intelligence, helping carriers to increase revenue, reduce churn and enhance profitability across the entire customer lifecycle.
Globys has headquarters in Seattle, Washington and can be found on the Web at http://www.globys.com.
About Level3 Communications
Level 3 Communications, Inc. (NASDAQ: LVLT) is a leading international provider of fiber-based communications services. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network. Level 3 offers a portfolio of metro and long-haul services, including transport, data, Internet, content delivery and voice. For more information, visit www.Level3.com.
SOURCE Globys
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