J.D. Power Reports: UnitedHealthcare Vision Ranks Highest in Customer Satisfaction among Vision Plan Providers

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J.D. Power

Sep 25, 2013, 09:00 ET

WESTLAKE VILLAGE, Calif., Sept. 25, 2013 /PRNewswire/ -- UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction ReportSM released today.

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KEY FINDINGS

  • Overall satisfaction among vision plan members is 673 on a 1,000-point scale.
  • Among members who rate overall satisfaction 10 (Outstanding) on a 10-point scale, 83 percent say they "definitely will" select their current vision plan provider in the future.
  • Forty-two percent of members who rate overall satisfaction 10 (Outstanding) on a 10-point scale have single coverage.
  • The average monthly premium price paid for a vision plan is $36.33.

"To highly satisfy vision plan members and build loyalty, providers need to clearly communicate up front their plan's benefits, details of the coverage and the cost for monthly premiums and co-payments," said Scott Hawkins, director of the healthcare practice at J.D. Power. "When the plan matches customer needs and expectations, the perceived value of the policy improves and satisfaction rises."

Rankings                                       

Overall Customer Satisfaction Index Scores 

     J.D. Power.com Power Circle Ratings

(Based on a 1,000-point scale)

     For Consumers


UnitedHealthcare Vision 

704

5

EyeMed

700

5

VSP                          

687

3

Report Average

673

3

Davis Vision     

630

2

The 2013 Vision Plan Satisfaction Report is based on responses from 3,015 verified vision plan members. The study was fielded from August 20, 2013, through August 26, 2013. The report measures vision plan member satisfaction based on four key factors (in order of importance):  coverage, cost, communication and customer care.

Media Relations Contacts
John Tews; Troy, Mich.; 248-680-6218; [email protected] 
Syvetril Perryman; Westlake Village, Calif.; 805-418-8103; [email protected] 
About J.D. Power and Advertising/Promotional Rules www.jdpower.com/corporate 
About McGraw Hill Financial www.mhfi.com  

SOURCE J.D. Power

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