Hyland Software, PFU Extend Partnership

CLEVELAND, April 6 /PRNewswire/ -- It's a well-known fact that enterprise content management, or ECM, software helps organizations to better manage their information and processes. Another well-known fact is that employees using ECM to do their jobs are more efficient and effective, able to deliver customer service that's fast and accurate. Now, through a partnership uniting Hyland Software's ECM software suite, OnBase, and PFU's kiosks, the power of ECM will be put directly into the hands of the people – whether it's citizens, patients or students.

(Logo:  http://www.newscom.com/cgi-bin/prnh/20090130/65710LOGO )

"Customer service is a major differentiator for scores of organizations," said A.J. Hyland, president and CEO of Hyland Software. "Many have been using ECM for years to significantly improve the service their employees deliver. Now, by pairing PFU's kiosks with OnBase, organizations can take it up another notch – to customer self-service. In many situations, it's ideal for increasing both staff productivity and improving customer satisfaction."

There are currently three kiosks available, each targeting industry-specific needs. Here are more details:

• Government: Two problems consistently slow down government service – limited access to data and not enough staff to handle all the requests. Self-service kiosks provide citizens the information they need when the need it. For example, people can apply for services without depending on a government worker.
• Healthcare: Before patients receive care, certain things need to happen. They have to register, get insurance information checked and submit necessary consent forms. There are also routine tasks upon leaving: co-pays, receipts, follow-up appointments and surveys. Kiosks empower patients to handle these tasks on their own, leaving staff to focus less on paperwork and more on high-value tasks that patients value most.
• Higher education: In areas such as admissions, registrar and financial aid, students often need to complete quick in-and-out tasks. With kiosks in place, students can get faster service, and staff can focus on students who really need their assistance.

"After working with Hyland for several years on other projects, linking its ECM software with our kiosks was a natural extension," said Kiyoshi Hasegawa, president and CEO of PFU Systems. "Both of our products are proven, with long and successful track records. Offering them together allows us to meet the demand for technology that makes employees more productive, and customers more self-reliant and satisfied."

To view a video about the healthcare kiosk, go to http://bit.ly/bGPg3A. A government video is also available at http://bit.ly/cB7DhU.

About the Hyland Software solution, OnBase

One of the largest independent software vendors in the world of enterprise content management (ECM), Hyland Software is the developer of OnBase. An award-winning suite of document management and content management solutions, OnBase has a proven record of solving problems resulting from time consuming, costly and error plagued manual tasks. Today, people at more than 9,100 organizations both large and small in 60 countries have the time to do the things that really add value thanks to OnBase. Available on-premises or as software as a service (SaaS), OnBase installs quickly, cost effectively and is designed to grow with organizations. To learn more about Hyland Software and OnBase, visit, http://www.Hyland.com.

About PFU

PFU Limited of Japan, a subsidiary of Fujitsu Limited, is a $1 billion global enterprise that designs, develops, manufactures, sells and maintains computer hardware, peripheral products, enterprise software and systems. The company entered the Japanese kiosk market in 1995 and today remains a dominant kiosk manufacturer with over 50,000 installed kiosks in Japan. It markets a full line of standard kiosk products and offers customized kiosk products through its ProDeS division. PFU kiosks are extensively deployed in the health care, hospitality, retail, education and government markets. PFU Systems, Inc., the U.S. subsidiary of PFU Ltd., markets its interactive kiosks, embedded computers and network security software in the United States. For more information, visit www.pfusystems.com/products/kiosk/overview/index.html.

Want more ECM insight? Check out the new Hyland blog – http://blog.hyland.com

SOURCE Hyland Software

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