Global Professional Service Automation (PSA) Software Industry

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Global Professional Service Automation (PSA) Software Industry

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This report analyzes the worldwide markets for Professional Service Automation (PSA) Software in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 49 companies including many key and niche players such as ADERANT Holdings, Inc., Aplicor Inc., Autotask Corporation, Compuware Corporation, Connectwise, Inc., Deltek, Inc., Elite Information Systems, Inc., Greentree International Ltd., IPM Global Software, Microsoft Dynamics, NetSuite OpenAir, Oracle Corp., Planview, Inc., Sage (UK) Limited, SAP AG, Tenrox, and Unit4 N.V. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1

Study Reliability and Reporting Limitations 1

Disclaimers 2

Data Interpretation & Reporting Level 3

Quantitative Techniques & Analytics 3

Product Definition and Scope of Study 3

2. INDUSTRY OVERVIEW 4

A Curtain Raiser 4

Evolution of PSA Software As a Business Model 5

Current Scenario: A Review 6

Cooling World Economy Temporarily Sours Prospects for PSA

Software 6

The World Beyond Recession 7

Outlook 7

Noteworthy Market Trends & Drivers 8

Cost Savings: A Sharp Edged Benefit Driving the Uptake of PSA

Solutions 8

The Cloud Euphoria 8

Optimum Resource Utilization 9

Customer Centric PSA Ignites Interest 9

Developing Countries Stand At the Forefront of Growth 9

Integration of PSA Into ERP: The Current Focus Area 10

Small and Mid-Sized Businesses: The New Focus Segment 10

Increasing Number of PSOs Prefer SaaS Over On-Premise 10

Competition: A Review 11

Market in Consolidation Mode 11

3. PRODUCT OVERVIEW 12

Definition 12

Explaining Professional Services Firms 12

Prerequisites of an Ideal PSA 12

Benefits of PSA Software 13

Streamlining of Operation and Execution 13

Improvement of Business Performance 14

Winning More Business 14

Comparing PSA with other Systems 14

OVERVIEW OF END-USE SEGMENTS 16

Corporate 16

Consulting 17

Accounting 17

Construction 18

4. PRODUCT LAUNCHES 20

LabTech Software Unveils LabTech 2010.2 20

Compuware Updates Compuware Changepoint 20

ConnectWise Introduces Updates to PSA Software 20

ConnectWise Unveils ConnectWise 2010 Phase 3 21

Aspire Technologies Unveils QuoteWerks Version 4.5 Build 4 21

SAP AG Unveils mySAP™ Professional Services 22

Assistance Software to Introduce Assistance PSA for Microsoft

Dynamics CRMTM 22

Isosceles Finance Introduces Professional Services Automation

Service 23

Pink Elephant Rolls out Project Management Service Offering 23

NetSuite Introduces New Version of 'NetSuite OpenAir' for

European and UK Market 23

Tenrox Unveils Summer Heat 2009 24

Appirio Introduces PSA Solution 25

Severa Launches Severa 3 25

Appirio Introduces PSA Application 26

5. RECENT INDUSTRY ACTIVITY 27

Financial Force Purchases Appirio PSA 27

Visma Takes Over Severa 27

Deltek Takes Over Maconomy 27

BMC Software Takes Over Phurnace Software 28

Autotask Takes Over Assets of VARStreet 28

Lawson Software to Acquire Account4 29

Eclipse Computing Enters into Partnership with Tenrox 29

Cloud Services Depot Enters into Partnership with Gaeltek 30

Tigerpaw Enters into Partnership with Reilly Telecom 30

NetSuite Expands Reach of NetSuite OpenAir 30

Quest Software and Tigerpaw Conclude Technical Integration 30

VaultLogix Integrates Online Backup Solution with Autotask PSA

Software 31

Lloyd's Register Group Implements NetSuite OpenAir PSA Software 31

Software Implements NetSuite PSA Solution 32

SonicWALL GSM Integrates with Autotask PSA Platform 32

6fusion Integrates with ConnectWise PSA 33

Isosceles Finance Expands Service Portfolio to Include PSA 33

ConnectWise Takes Over CoreConnex 33

Oracle Takes Over Primavera Software 34

OpenAir and AIPEX Enter into Partnership 34

Roaring Penguin Software Integrates with Connect Wise PSA

Software 34

NetSuite to Acquire QuickArrow 35

NetSuite to Acquire OpenAir 35

SonicWALL Enters into Integration Partnership with ConnectWise 36

6. FOCUS ON SELECT PLAYERS 37

ADERANT Holdings, Inc. (US) 37

Aplicor Inc (US) 37

Autotask Corporation (US) 37

Compuware Corporation (US) 38

Connectwise, Inc (US) 38

Deltek, Inc (US) 39

Elite Information Systems, Inc (US) 39

Greentree International Ltd (New Zealand) 39

IPM Global Software (US) 40

Microsoft Dynamics (US) 40

NetSuite OpenAir (US) 41

Oracle Corp (US) 41

Planview, Inc. (US) 41

Sage (UK) Limited 42

SAP AG (Germany) 42

Tenrox (US) 43

Unit4 N.V. (The Netherlands) 43

7. GLOBAL MARKET PERSPECTIVE 44

Table 1: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets Independently Analyzed with Annual Sales in US$

Million for Years 2009 through 2017 (includes corresponding

Graph/Chart) 44

Table 2: World Historic Review for Professional Service

Automation (PSA) Software by Geographic Region - US, Canada,

Japan, Europe, Asia-Pacific, and Rest of World Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 45

Table 3: World 15-Year Perspective for Professional Service

Automation (PSA) Software by Geographic Region - US, Canada,

Japan, Europe, Asia-Pacific, and Rest of World Markets for

Years 2003, 2010 and 2017(includes corresponding Graph/Chart) 46

End-Use Industry 47

Table 4: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software in Consulting

Industry by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific, and Rest of World Markets Independently Analyzed

with Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 47

Table 5: World Historic Review for Professional Service

Automation (PSA) Software in Consulting Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 48

Table 6: World 15-Year Perspective for Professional Service

Automation (PSA) Software in Consulting Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) 49

Table 7: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software in Corporate

Industry by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific, and Rest of World Markets Independently Analyzed

with Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 50

Table 8: World Historic Review for Professional Service

Automation (PSA) Software in Corporate Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 51

Table 9: World 15-Year Perspective for Professional Service

Automation (PSA) Software in Corporate Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) 52

Table 10: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software in Construction

Industry by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific, and Rest of World Markets Independently Analyzed

with Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 53

Table 11: World Historic Review for Professional Service

Automation (PSA) Software in Construction Industry by

Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,

and Rest of World Markets Independently Analyzed with Annual

Sales in US$ Million for Years 2003 through 2008 (includes

corresponding Graph/Chart) 54

Table 12: World 15-Year Perspective for Professional Service

Automation (PSA) Software in Construction Industry by

Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,

and Rest of World Markets for Years 2003, 2010 and 2017

(includes corresponding Graph/Chart) 55

Table 13: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software in Accounting

Industry by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific, and Rest of World Markets Independently Analyzed

with Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 56

Table 14: World Historic Review for Professional Service

Automation (PSA) Software in Accounting Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 57

Table 15: World 15-Year Perspective for Professional Service

Automation (PSA) Software in Accounting Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) 58

Table 16: World Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software in Other

Industry by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific, and Rest of World Markets Independently Analyzed

with Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 59

Table 17: World Historic Review for Professional Service

Automation (PSA) Software in Other Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 60

Table 18: World 15-Year Perspective for Professional Service

Automation (PSA) Software in Other Industry by Geographic

Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of

World Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) 61

8. THE UNITED STATES 62

Market Analysis 62

Table 19: US Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software by End-Use

Industry - Consulting, Corporate, Construction, Accounting,

and Other Markets Independently Analyzed with Annual Sales

in US$ Million for Years 2009 through 2017 (includes

corresponding Graph/Chart) 62

Table 20: US Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 63

Table 21: US 15-Year Perspective for Professional Service

Automation (PSA) Software by End-Use Industry - Percentage

Breakdown of Dollar Sales for Consulting, Corporate,

Construction, Accounting, and Other Markets for Years 2003,

2010 and 2017 (includes corresponding Graph/Chart) 64

9. CANADA 65

Market Analysis 65

Table 22: Canadian Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 65

Table 23: Canadian Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 66

Table 24: Canadian 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 67

10. JAPAN 68

Market Analysis 68

Table 25: Japanese Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 68

Table 26: Japanese Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 69

Table 27: Japanese 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 70

11. EUROPE 71

Market Analysis 71

Table 28: European Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

Geographic Region - France, Germany, Italy, UK, and Rest of

Europe Markets Independently Analyzed with Annual Sales

Figures in US$ Million for Years 2009 through 2017 (includes

corresponding Graph/Chart) 71

Table 29: European Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 72

Table 30: European Historic Review for Professional Service

Automation (PSA) Software by Geographic Region - France,

Germany, Italy, UK, and Rest of Europe Markets Independently

Analyzed with Annual Sales Figures in US$ Million for Years

2003 through 2008 (includes corresponding Graph/Chart) 73

Table 31: European Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 74

Table 32: European 15-Year Perspective for Professional

Service Automation (PSA) Software by Geographic Region -

Percentage Breakdown of Dollar Sales for France, Germany,

Italy, UK, and Rest of Europe Markets for Years 2003, 2010

and 2017 (includes corresponding Graph/Chart) 75

Table 33: European 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 76

11a. FRANCE 77

Market Analysis 77

Table 34: French Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 77

Table 35: French Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 78

Table 36: French 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 79

11b. GERMANY 80

Market Analysis 80

Table 37: German Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 80

Table 38: German Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 81

Table 39: German 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 82

11c. ITALY 83

Market Analysis 83

Table 40: Italian Recent Past, Current and Future Analysis

for Professional Service Automation (PSA) Software by

End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 83

Table 41: Italian Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 84

Table 42: Italian 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 85

11d. UNITED KINGDOM 86

Market Analysis 86

Table 43: UK Recent Past, Current and Future Analysis for

Professional Service Automation (PSA) Software by End-Use

Industry - Consulting, Corporate, Construction, Accounting,

and Other Markets Independently Analyzed with Annual Sales

in US$ Million for Years 2009 through 2017 (includes

corresponding Graph/Chart) 86

Table 44: UK Historic Review for Professional Service

Automation (PSA) Software by End-Use Industry - Consulting,

Corporate, Construction, Accounting, and Other Markets

Independently Analyzed with Annual Sales in US$ Million for

Years 2003 through 2008 (includes corresponding Graph/Chart) 87

Table 45: UK 15-Year Perspective for Professional Service

Automation (PSA) Software by End-Use Industry - Percentage

Breakdown of Dollar Sales for Consulting, Corporate,

Construction, Accounting, and Other Markets for Years 2003,

2010 and 2017 (includes corresponding Graph/Chart) 88

11e. REST OF EUROPE 89

Market Analysis 89

Table 46: Rest of Europe Recent Past, Current and Future

Analysis for Professional Service Automation (PSA) Software

by End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 89

Table 47: Rest of Europe Historic Review for Professional

Service Automation (PSA) Software by End-Use Industry -

Consulting, Corporate, Construction, Accounting, and Other

Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 90

Table 48: Rest of Europe 15-Year Perspective for

Professional Service Automation (PSA) Software by End-Use

Industry - Percentage Breakdown of Dollar Sales for

Consulting, Corporate, Construction, Accounting, and Other

Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) 91

12. ASIA-PACIFIC 92

Market Analysis 92

Table 49: Asia-Pacific Recent Past, Current and Future

Analysis for Professional Service Automation (PSA) Software

by End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 92

Table 50: Asia-Pacific Historic Review for Professional

Service Automation (PSA) Software by End-Use Industry -

Consulting, Corporate, Construction, Accounting, and Other

Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 93

Table 51: Asia-Pacific 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 94

13. REST OF WORLD 95

Market Analysis 95

Table 52: Rest of World Recent Past, Current and Future

Analysis for Professional Service Automation (PSA) Software

by End-Use Industry - Consulting, Corporate, Construction,

Accounting, and Other Markets Independently Analyzed with

Annual Sales in US$ Million for Years 2009 through 2017

(includes corresponding Graph/Chart) 95

Table 53: Rest of World Historic Review for Professional

Service Automation (PSA) Software by End-Use Industry -

Consulting, Corporate, Construction, Accounting, and Other

Markets Independently Analyzed with Annual Sales in US$

Million for Years 2003 through 2008 (includes corresponding

Graph/Chart) 96

Table 54: Rest of World 15-Year Perspective for Professional

Service Automation (PSA) Software by End-Use Industry -

Percentage Breakdown of Dollar Sales for Consulting,

Corporate, Construction, Accounting, and Other Markets for

Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) 97

COMPETITIVE LANDSCAPE

Total Companies Profiled: 49 (including Divisions/Subsidiaries - 51)

------------------------------------------

Region/Country Players

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The United States 28

Canada 4

Europe 14

Germany 1

The United Kingdom 6

Rest of Europe 7

Asia-Pacific (Excluding Japan) 5

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