Global Facilities Management Industry

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This report analyzes the worldwide markets for Facilities Management in US$ Billion. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 141 companies including many key and niche players such as ABM Industries Incorporated, Amey Plc , Aramark Corporation, Balfour Beatty Workplace Limited, Carillion Facilities Management, Ecovert FM, EMCOR Group, Inc., Etisalat Facilities Management LLC, Europa, Fluor Corporation, Globe Williams International, Interserve PLC, ISS, John Laing Integrated Services, Johnson Controls, Inc., Kier Facilities Services Limited, MITIE Group Plc, SGP Property & Facilities Management Ltd., Sodexo, Turner Facilities Management Ltd., UGL Limited, and VINCI Facilities. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONSStudy Reliability and Reporting Limitations I-1Disclaimers I-2Data Interpretation & Reporting Level I-3Quantitative Techniques & Analytics I-3Product Definitions and Scope of Study I-3II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1

A Primer II-1

Down to the Basics - An Introduction II-1

Current Scenario: A Review II-2

Cooling World Economy Sours Prospects for Facilities Management II-2

Emerging Markets Although Hurting Stand Relatively Cushioned II-3

The World Beyond Recession II-3

Recession Implications for Facilities Management Business Models II-4

Competition Heats Up II-4

Outlook II-5

Noteworthy Trends & Drivers II-5

Cost Reductions - The Prime Driver II-5

Efficiency Enhancements - The Road to Success II-5

From FM to IFM - Multi-Service Providers on the Rise II-6

Increasing Reliance on Automation II-6

Sustainable Building Practices Spur Growth II-7

Contract Cleaning: A Stable & Growing Market II-7

Financial Services - The Outsourcing Area of Choice II-7

Challenges Bedevil Facilities Management II-8

Migration to FM: Not So Easy As it Seems! II-8

Facility Managers Themselves Pose A Risk II-8

Managing the Built Environment: Companies Doing It the Wrong

Way! II-8

Market Maturity II-9

2. SERVICE OVERVIEW II-10Facilities Management - An Introduction II-10History II-11Factors Explaining Growth of Facilities Management II-11Facilities Management Services II-11Hard Services: II-11Soft Services: II-12Example of Facilities Management Services II-12Facilities Management Outsourcing II-12

3. RECENT INDUSTRY ACTIVITY II-14

UGL Services Merge Raleigh and Charlotte Facility Operations II-14

UGL Services Signs Multiyear Contract with Wilmorite II-14

UGL Services and Green Mount College Enters into Contract II-14

UGL Limited Receives Numerous Facilities Management and

Property Services Orders II-15

UGL Services Enters into a Contract with New Meadowlands

Stadium Company II-15

UGL Services Announces Extension of Contract with South

Carolina State University II-15

VINCI Takes Over Faceo, Facilities Management Provider II-15

Europa Acquires Key Assets and Contracts of Operon II-16

Equiniti Chooses Reliance Facilities Management II-16

Moody's Investors Service Awards Facilities Management

Contract to Carillion II-16

MITIE Receives Contract from Durham University II-16

EMCOR Group Takes Over Scalise Industries II-16

ARCADIS AQUMEN FACILITY MANAGEMENT Signs Contract with Essent

and Enexis II-17

Al Raha Gardens Property Enters into Joint Venture with

National Catering Company II-17

Intralot Inks FM Agreement with Suriname Holdings II-18

Mortice Takes Over Rotopower Projects II-18

AW Facility Management Signs MoU with CMS Infra Trading II-18

NAI Global and VestAsia Enter into Joint Venture II-18

Icade Signs Agreement with Groupe TFN to Divest Icade Eurogem II-18

Patheon Inks Agreement with EMCOR Facilities Services II-19

Sharjah Airport Authority Inks Agreement with Etisalat

Facilities Management II-19

ADP Chooses CB Richard Ellis II-19

ARAMARK Takes Over FM Businesses of Veris II-19

Sodexo Acquires Radhakrishna Hospitality Services Group II-20

Agents4FM Establishes Branch in Qatar II-20

Wackenhut Services Acquires Champions of the West II-20

Interserve Bags FM Contract from HSBC II-20

Johnson Controls Signs Agreement with Barclays II-21

AA Extends Contract with Reliance Facilities Management II-21

Sodexo Bags FM Contract from King George Hospital II-21

SGP Property & Facilities Management Bags Contract from

Buckinghamshire University II-21

Nokia Awards Contract to Sodexo II-21

MITIE Establishes FM Centre in Northern Ireland II-22

Amey Bags Contract from the Department for Transport II-22

ARAMARK Bags Contract from HMS Caledonia II-22

VT Flagship and ARAMARK Secure Contract from RAF II-22

EGS to Provide FM Services to Kirtland AFB Medical Clinic II-23

General Services Administration Selects EGS II-23

EGS Secures Contract from Dryden Flight Research Center of NASA II-23

EGS Secures Contract to Deliver FM Services to the Spanish

Embassy II-24

The Highways Agency Extends Contract with Taylor Woodrow

Facilities Management II-24

Taylor Woodrow Facilities Management Secures a 3-Year Contract

from Welsh Assembly Government II-24

Incentive FM Takes Over Quality Assured Services II-24

Highlands and Islands Enterprise Selects Robertson Facilities

Management II-25

Faceo and Delphi Ink Strategic Agreement II-25

Faceo Germany Secures Contract from InBev II-25

Kier Establishes Kier Facilities Services II-25

Sodexo Acquires Majority Share in Zehnacker II-26

Globe Williams International Inks Agreement with Darat Jordan

Holdings II-26

Imdaad Signs Agreement with Trakhees- Ports, Customs and Free

Zone Corporation II-26

Vinci to Take Over Taylor Woodrow II-27

Lodha Group Partners with Johnson Controls II-27

EMCOR Obtains FM Contract from FDIC II-27

Europa Support Services Purchases FM Business of United Utilities II-27

Hansen Technologies Enters Into Collaboration with Tesco Mobile II-27

HOCHTIEF Signs MoU with Bahrain Airport Company II-27

HOCHTIEF Signs Agreement with Daimler II-28

STRABAG SE Takes Over Deutsche Telekom Immobilien und Service II-28

Macro Forays into Ireland II-28

ARAMARK Offshore Bags Contract from Wood Group II-29

Haden Building Management to be Re-named as Balfour Beatty

WorkPlace II-29

U.S. Department of Homeland Security Selects EGS II-29

EGS to Deliver FM Services at the Hubert H. Humphrey Building II-29

EMCOR Group (UK) to Expand its Facility Services for NATS II-30

EGS Enters into a Joint Venture with Capitol Technology Services II-30

Macro Secures Contract from Emaar Properties II-30

Macro Bags a 3-YearContract from ITN II-31

4. FOCUS ON SELECT PLAYERS II-32ABM Industries Incorporated (US) II-32Amey Plc (UK) II-32Aramark Corporation (US) II-32Balfour Beatty Workplace Limited (UK) II-32Carillion Facilities Management (UK) II-33Ecovert FM (UK) II-33EMCOR Group, Inc. (US) II-34Etisalat Facilities Management LLC (UAE) II-34Europa (UK) II-34Fluor Corporation (US) II-35Globe Williams International (Australia) II-35Interserve PLC (UK) II-35ISS (UK) II-36John Laing Integrated Services (UK) II-36Johnson Controls, Inc. (US) II-37Kier Facilities Services Limited (UK) II-37MITIE Group Plc (UK) II-37SGP Property & Facilities Management Ltd. (UK) II-38Sodexo (UK) II-38Turner Facilities Management Ltd. (UK) II-38UGL Limited (Australia) II-39VINCI Facilities (France) II-39

5. GLOBAL MARKET PERSPECTIVE II-40

Table 1: World Recent Past, Current and Future Analysis for

Facilities Management by Geographic Region - US, Canada,

Japan, Europe, Asia-Pacific, and Rest of World Markets

Independently Analyzed with Annual Revenues in US$ Billion for

Years 2009 through 2017 (includes corresponding Graph/Chart) II-40

Table 2: World Historic Review for Facilities Management byGeographic Region - US, Canada, Japan, Europe, Asia-Pacific,and Rest of World Markets Independently Analyzed with AnnualRevenues in US$ Billion for Years 2003 through 2008 (includescorresponding Graph/Chart) II-41

Table 3: World 15-Year Perspective for Facilities Management

by Geographic Region - Percentage Breakdown of Revenues for

US, Canada, Japan, Europe, Asia-Pacific, and Rest of World

Markets for Years 2003, 2010 and 2017 (includes corresponding

Graph/Chart) II-42

III. MARKET

1. THE UNITED STATES III-1

A.Market Analysis III-1

Current & Future Analysis III-1

Contract Cleaning Services: An Overview III-1

Cleaning Services for Commercial & Industrial Buildings to

Grow III-1

Niche Services Push Growth Index III-1

Key Statistics: III-2

Table 4: Integrated Facilities Management Services Market

in North America (2010): Percentage Share Breakdown of

Revenues by Company (includes corresponding Graph/Chart) III-2

Table 5: Building Maintenance and Operations ServicesMarket in North America (2010): Percentage Share Breakdownof Revenues by Company (includes corresponding Graph/Chart) III-2

Table 6: Janitorial Services Market in North America

(2010): Percentage Share Breakdown of Revenues by Company

(includes corresponding Graph/Chart) III-2

B.Market Analytics III-3

Table 7: US Recent Past, Current and Future Analysis for

Facilities Management Analyzed with Annual Revenues in US$

Billion for Years 2009 through 2017 (includes corresponding

Graph/Chart) III-3

Table 8: US Historic Review for Facilities ManagementAnalyzed with Annual Revenues in US$ Billion for Years 2003through 2008 (includes corresponding Graph/Chart) III-3

2. CANADA III-4

Market Analysis III-4

Table 9: Canadian Recent Past, Current and Future Analysis

for Facilities Management Analyzed with Annual Revenues in

US$ Billion for Years 2009 through 2017 (includes

corresponding Graph/Chart) III-4

Table 10: Canadian Historic Review for Facilities ManagementAnalyzed with Annual Revenues in US$ Billion for Years 2003through 2008 (includes corresponding Graph/Chart) III-5

3. JAPAN III-6

Market Analysis III-6

Table 11: Japanese Recent Past, Current and Future Analysis

for Facilities Management Analyzed with Annual Revenues in

US$ Billion for Years 2009 through 2017 (includes

corresponding Graph/Chart) III-6

Table 12: Japanese Historic Review for Facilities ManagementAnalyzed with Annual Revenues US$ Billion for Years 2003through 2008 (includes corresponding Graph/Chart) III-7

4. EUROPE III-8

A.Market Analysis III-8

Current & Future Analysis III-8

Market Overview III-8

Competitive Overview III-8

Focus on Select Regional Markets III-9

Ireland III-9

Poland III-9

The Netherlands III-9

Market Snapshots III-9

United Kingdom III-10

Corporate Facility Management Outsourcing Market III-10

Competitive Overview III-10

Key Statistics: III-11

Table 13: UK Facilities Management Market (2010):

Percentage Share Breakdown of Revenues by Company

(includes corresponding Graph/Chart) III-11

B.Market Analytics III-12

Table 14: European Recent Past, Current and Future Analysis

for Facilities Management by Geographic Region - France,

Germany, Italy, UK, and Rest of Europe Markets Independently

Analyzed with Annual Revenues in US$ Billion for Years 2009

through 2017 (includes corresponding Graph/Chart) III-12

Table 15: European Historic Review for Facilities Managementby Geographic Region - France, Germany, Italy, UK, and Restof Europe Markets Independently Analyzed with AnnualRevenues in US$ Billion for Years 2003 through 2008(includes corresponding Graph/Chart) III-13

Table 16: European 15-Year Perspective for Facilities

Management by Geographic Region - Percentage Breakdown of

Revenues for France, Germany, Italy, UK, and Rest of Europe

Markets for Years 2003, 2010 and 2017 (includes

corresponding Graph/Chart) III-14

5. ASIA-PACIFIC III-15A.Market Analysis III-15Current & Future Analysis III-15Focus on Select Regional Markets III-15Australia III-15Market Overview III-15A SWOT Analysis III-15UGL Limited - A Key Player III-16India III-17Singapore III-17Market Overview III-17Table 17: Integrated Facilities Management ServicesMarket in Singapore (2011): Percentage Share Breakdown ofRevenues by End-Use Sector (includes correspondingGraph/Chart) III-18Malaysia III-18Market Overview III-18Table 18: Integrated Facilities Management ServicesMarket in Malaysia (2011): Percentage Share Breakdown ofRevenues by End-Use Sector (includes correspondingGraph/Chart) III-18B.Market Analytics III-19Table 19: Asia-Pacific Recent Past, Current and FutureAnalysis for Facilities Management Analyzed with AnnualRevenues in US$ Billion for Years 2009 through 2017(includes corresponding Graph/Chart) III-19

Table 20: Asia-Pacific Historic Review for Facilities

Management Analyzed with Annual Revenues in US$ Billion for

Years 2003 through 2008 (includes corresponding Graph/Chart) III-20

6. REST OF WORLD III-21A.Market Analysis III-21Current & Future Analysis III-21Focus on Select Regional Markets III-21Middle East III-21The Cleaning Industry of Saudi Arabia III-21South Africa III-21B.Market Analytics III-22Table 21: Rest of World Recent Past, Current and FutureAnalysis for Facilities Management Analyzed with AnnualRevenues in US$ Billion for Years 2009 through 2017(includes corresponding Graph/Chart) III-22

Table 22: Rest of World Historic Review for Facilities

Management Analyzed with Annual Revenues in US$ Billion for

Years 2003 through 2008 (includes corresponding Graph/Chart) III-23

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 141 (including Divisions/Subsidiaries - 152)

------------------------------------------Region/Country Players------------------------------------------The United States 26Europe 89France 3Germany 4The United Kingdom 78Rest of Europe 4Asia-Pacific (Excluding Japan) 31Middle East 6------------------------------------------

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