Extended Warranties and Insurance for White Goods in Europe

NEW YORK, Sept. 20, 2011 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Extended Warranties and Insurance for White Goods in Europe

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Extended Warranties and Insurance for White Goods in Europe is a report about the market for extended warranties and insurance sold in conjunction with white goods in 20 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. White goods are defined as major built-in and free-standing kitchen appliances including large cooking appliances, dishwashers, home laundry appliances and refrigeration appliances. Small appliances such as air treatment products, small cooking and non-cooking appliances, food preparation appliances, heating appliances, personal care appliances and vacuum cleaners are excluded. Related extended warranties and insurance usually cover mechanical / technical breakdown only although cover for accidental damage can be incorporated in certain cases. The report draws on extensive primary and secondary research covering over 800 organisations involved in the production and distribution of white goods including manufacturers, specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers). You may be able to use this report and the PartnerBASE™ dataset that accompanies it in one or more of the following ways: - appreciate the size of the opportunity in the market for extended warranties and insurance linked to white goods in Europe: in aggregate, this is a substantial market; - understand how dynamic competitors are helping the sector to grow at a rate in excess of the underlying market for white goods in a number of countries; - assess the position of national and international competitors such as Actua, AmTrust International, assona, Assurant Solutions, BNP Paribas Assurance, Chartis, Domestic & General, Estendo, HomeServe / SFG, Moderna Försäkringar, Mondial Assistance, Solid Försäkringar, SPB, The Warranty Group, and Wertgarantie; - consider how the value of the market for extended warranties and insurance linked to white goods in Europe may reasonably be expected to evolve up to 2014.

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY . 1

The total market was worth approximately EUR 1.06 billion in 2010 2

In relative terms, the UK, Italy and Ireland are Europe's most developed markets 3

Across all 20 countries, under 40% of manufacturers of white goods operate extended warranty programs . 4

In terms of their predicted value, Poland and Russia will be ranked sixth and eighth respectively by 2014 5

1.0 INTRODUCTION 6

What is this report about? . 6

Rationale 6

Most published data focuses disproportionately on the underlying consumer product markets… 6

… ignoring the fact that manufacturers and retailers can make large profits from warranty schemes 6

Evolving distribution channels both favour and compromise extended warranty provision . 6

Methodology 7

Manufacturer and retailer survey . 7

The survey extends to over 800 manufacturers and retailers of white goods . 7

Market data 7

Definitions 7

Extended warranties and insurance 7

Extended warranties and insurance linked to consumer products come in a variety of formats… 7

… and are frequently marketed to consumers under alternative titles 8

Operating models 8

PartnerBASE™ . 10

Finaccord . 10

2.0 EUROPEAN OVERVIEW 13

Introduction 13

Underlying market value and volume 14

Sales of white goods crept above EUR 40 billion in Europe in 2010 . 14

. although sales volumes actually shrunk slightly between 2006 and 2010 16

Manufacturer schemes for extended warranties and insurance . 18

Manufacturer programs are most widespread in Ireland and the UK 18

External entities are visible as partners of manufacturers in six of the 20 countries investigated 19

Retailer schemes for extended warranties and insurance . 22

As a Europe-wide average, slightly over 50% of retailers of white goods offer extended warranties. . 22

. and this figure approaches two thirds in the case of specialist retailers of consumer electronics 23

The operating models used by retailers show considerable differences by country . 25

Risk coverage of all schemes for extended warranties and insurance . 28

Cover for accidental damage is a common feature of extended warranties in certain countries . 28

Market value for extended warranties and insurance 29

The total market was worth approximately EUR 1.06 billion in 2010 29

In relative terms, the UK, Italy and Ireland are Europe's most developed markets 30

Market forecasts to 2014 32

The white goods market is forecast to achieve significant growth up to 2014 as economies recover. 32

. with this rise higher in terms of value of sales than volume of sales 34

In terms of their predicted value, Poland and Russia will be ranked sixth and eighth respectively by 2014 36

3.0 AUSTRIA 38

Introduction 38

Underlying market value and volume 39

The volume of sales of white goods increased between 2006 and 2010 . 39

Manufacturer schemes for extended warranties and insurance . 40

A majority of manufacturers investigated have extended warranty programs up and running 40

Retailer schemes for extended warranties and insurance . 41

assona, in partnership with AXA, has secured the highest number of retailer partnerships in Austria 41

Risk coverage of all schemes for extended warranties and insurance . 43

Most schemes provide cover for mechanical or technical breakdown only 43

Independent distribution channels 44

Market value for extended warranties and insurance 44

Market forecasts to 2014 45

The white goods market is forecast to have grown further by 2014. . 45

. which will also help the extended warranty market to increase in value . 46

4.0 BELGIUM . 47

Introduction 47

Underlying market value and volume 48

The market for white goods stalls briefly in the wake of the global economic crisis 48

Manufacturer schemes for extended warranties and insurance . 49

Less than half of the manufacturers investigated have their own extended warranty scheme 49

Retailer schemes for extended warranties and insurance . 50

The vast majority of retailer schemes are run on an internal basis… 50

… with CAP.Protection being the only external partner identified by the research . 50

Risk coverage of all schemes for extended warranties and insurance . 52

The schemes identified by the research cover mechanical and technical breakdown only . 52

Independent distribution channels 53

Market value for extended warranties and insurance 53

Market forecasts to 2014 54

The white goods market is forecast to rise, in line with the broader economic recovery… 54

.and rising uptake will also help the extended warranty market to increase in value 55

5.0 CZECH REPUBLIC . 56

Introduction 56

Underlying market value and volume 57

The volume of sales of white goods was almost a quarter less in 2010 than in 2006 57

Manufacturer schemes for extended warranties and insurance . 58

Nearly 50% of manufacturers investigated have extended warranty programs up and running 58

Retailer schemes for extended warranties and insurance . 59

Only a minority of Czech retailers have developed extended warranty programs 59

Risk coverage of all schemes for extended warranties and insurance . 61

Most schemes provide cover for mechanical or technical breakdown only 61

Independent distribution channels 62

Market value for extended warranties and insurance 62

Market forecasts to 2014 63

The white goods market is forecast to have made a modest recovery by 2014. 63

. while the market for extended warranties can be expected to rise significantly 64

6.0 DENMARK . 65

Introduction 65

Underlying market value and volume 66

A fairly stable market shows a small increase over 2006 despite a drop in volume . 66

Manufacturer schemes for extended warranties and insurance . 67

Manufacturers' warranties are the exception rather than the rule . 67

Retailer schemes for extended warranties and insurance . 68

Less than half of Danish retailers offer their own extended warranties on white goods . 68

…with warranty specialist Securator helping to fill the gap left by Assurant 68

Risk coverage of all schemes for extended warranties and insurance . 70

Schemes administered internally provide cover for mechanical or technical breakdown only . 70

Independent distribution channels 71

EDB Forsikring and Securator offer independent warranty options 71

Market value for extended warranties and insurance 71

Market forecasts to 2014 72

Growth in the value of the white goods market is expected to accelerate in the years leading up to 2014. 72

…which will help boost the market for extended warranties for white goods 73

7.0 FINLAND 74

Introduction 74

Underlying market value and volume 75

The Finnish market for white goods remained broadly stable between 2006 and 2010 75

Manufacturer schemes for extended warranties and insurance . 76

Only one manufacturer of white goods in Finland maintains an extended warranty program . 76

Retailer schemes for extended warranties and insurance . 77

Some retailers manage schemes themselves while others have outsourced to external partners . 77

Risk coverage of all schemes for extended warranties and insurance . 79

Only two schemes are restricted to cover for mechanical breakdown only 79

Independent distribution channels 80

Market value for extended warranties and insurance 80

Market forecasts to 2014 81

Sales of white goods are forecast to accelerate in the years leading up to 2014. 81

…leading to a modest increase in the market for associated extended warranties 82

8.0 FRANCE . 83

Introduction 83

Underlying market value and volume 84

France's underlying market for white goods has been very static in recent years 84

Manufacturer schemes for extended warranties and insurance . 85

Some manufacturer programs make use of an external insurer or broker . 85

Retailer schemes for extended warranties and insurance . 87

Brokers SFG and SPB together account for nearly half of the schemes identified by the research… 87

…whereas several other insurers, including AXA, partner with leading retailers 87

Risk coverage of all schemes for extended warranties and insurance . 89

Some retailers' extended warranty programs also include cover for accidental damage. 89

Independent distribution channels 90

Specialist online suppliers include GarantiePrivée.com and monSAV.com . 90

Market value for extended warranties and insurance 91

Market forecasts to 2014 92

Sales of the underlying white goods are forecast to pick up in the near future… . 92

.and uptake of extended warranties is also expected to rise marginally . 93

9.0 GERMANY . 94

Introduction 94

Underlying market value and volume 95

The volume of sales of white goods experienced steady growth between 2006 and 2010 . 95

Manufacturer schemes for extended warranties and insurance . 96

Domestic & General and Wertgarantie both possess partnerships with manufacturers in Germany 96

Retailer schemes for extended warranties and insurance . 98

Exactly a half of the major retailers surveyed have introduced an extended warranty scheme . 98

Having previously acted as a tied agent for AXA, assona now operates as a broker 98

Domestic & General laid claim to a portfolio of 1.8 million contracts in Germany by March 2011 . 98

ERGO Direkt started an affinity partnership with Amazon in April 2011 98

SPB Garant possesses co-operation agreements with around 10,000 retailer outlets in Germany 98

Wertgarantie grew its revenues by more than 10% during 2010. 100

Risk coverage of all schemes for extended warranties and insurance . 101

Most schemes provide cover for mechanical or technical breakdown only 101

Independent distribution channels 102

AXA underwrites stand-alone extended warranties that are marketed through an independent website . 102

Market value for extended warranties and insurance 102

Market forecasts to 2014 . 103

The white goods market is expected to continue its modest growth trajectory up to 2014. 103

. which will also help the extended warranty market to increase in value . 104

10.0 IRELAND 105

Introduction 105

Underlying market value and volume 106

Ireland's white goods market has experienced a sharp contraction 106

Manufacturer schemes for extended warranties and insurance . 107

Extended warranties are available from almost all major manufacturers of white goods . 107

Retailer schemes for extended warranties and insurance . 109

Chartis and Domestic & General are the only external partners used for extended warranties . 109

Risk coverage of all schemes for extended warranties and insurance . 111

Internal schemes provide cover for mechanical or technical breakdown only 111

Independent distribution channels 112

Distribution is limited to manufacturers, retailers and some buying groups 112

Market value for extended warranties and insurance 112

Market forecasts to 2014 . 113

Sales of white goods are forecast to make a gradual recovery in the years leading up to 2014. 113

…leading to a moderate increase in the value of the market for extended warranties for white goods . 114

11.0 ITALY 115

Introduction 115

Underlying market value and volume 116

The volume of sales of white goods registered very slight growth between 2006 and 2010 . 116

Manufacturer schemes for extended warranties and insurance . 117

A majority of manufacturers investigated have extended warranty programs up and running 117

Retailer schemes for extended warranties and insurance . 119

Estendo is Italy's most prolific partner of retailers for extended warranties linked to white goods. 119

. in spite of having been founded as recently as 2004 . 119

Among other competitors are Anovo, Assurant Solutions and Business Company . 119

Risk coverage of all schemes for extended warranties and insurance . 121

Most schemes provide cover for mechanical or technical breakdown only 121

Independent distribution channels 122

Estendo also markets extended warranty cover to consumers directly through its website 122

Market value for extended warranties and insurance 122

Market forecasts to 2014 . 123

Growth in the white goods market is forecast to accelerate up to 2014. . 123

. helping the market for associated extended warranties to also experience expansion 124

12.0 NETHERLANDS 125

Introduction 125

Underlying market value and volume 126

The market for white goods continues to develop, although growth rates are slow . 126

Manufacturer schemes for extended warranties and insurance . 127

Relatively few manufacturers have extended warranty programs in place . 127

Retailer schemes for extended warranties and insurance . 128

The broker Actua Verzekeren partners with a large number of retailers . 128

Risk coverage of all schemes for extended warranties and insurance . 130

The majority of schemes cover mechanical and technical breakdown only . 130

Independent distribution channels 131

Market value for extended warranties and insurance 131

Market forecasts to 2014 . 132

Increased sales and rising prices will combine to keep the underlying market growing steadily… 132

.and the proportion of consumers acquiring extended warranties is also expected to rise 133

13.0 NORWAY . 134

Introduction 134

Underlying market value and volume 135

The volume of sales of white goods has dipped slightly although the market value has increased 135

Manufacturer schemes for extended warranties and insurance . 136

Among manufacturers, only Samsung has introduced an extended warranty scheme in Norway 136

Retailer schemes for extended warranties and insurance . 137

AmTrust, Moderna Försäkringar and Solid Försäkringar are all active as partners to retailers . 137

Risk coverage of all schemes for extended warranties and insurance . 139

Cover for accidental damage is an option in two cases only . 139

Independent distribution channels 140

Market value for extended warranties and insurance 140

Market forecasts to 2014 . 141

Norway's white goods market is forecast to make further progress in the years leading up to 2014. . 141

. although strong consumer protection laws limit scope for growth in the extended warranty market . 142

14.0 POLAND 143

Introduction 143

Underlying market value and volume 144

Both the value and volume of sales of white goods moved up between 2006 and 2010 . 144

Manufacturer schemes for extended warranties and insurance . 145

Eight major manufacturers investigated have extended warranty programs up and running 145

Retailer schemes for extended warranties and insurance . 146

ERGO Hestia has secured the highest number of retailer partnerships in Poland . 146

Risk coverage of all schemes for extended warranties and insurance . 148

A relatively high proportion of schemes in Poland also offer protection against accidental damage . 148

Independent distribution channels 149

Extended warranties are also available through ?agiel, a consumer finance company . 149

Market value for extended warranties and insurance 149

Market forecasts to 2014 . 150

The white goods market is forecast to have grown further by 2014. . 150

. while the market for extended warranties is likely to expand even more quickly 151

15.0 PORTUGAL . 152

Introduction 152

Underlying market value and volume 153

The volume of sales of white goods was almost a quarter less in 2010 than in 2006 153

Manufacturer schemes for extended warranties and insurance . 154

A majority of manufacturers investigated have extended warranty programs up and running 154

Retailer schemes for extended warranties and insurance . 155

Domestic & General has secured most retailer partnerships in Portugal 155

Risk coverage of all schemes for extended warranties and insurance . 157

Most schemes provide cover for mechanical or technical breakdown only 157

Independent distribution channels 158

Market value for extended warranties and insurance 158

Market forecasts to 2014 . 159

The white goods market is forecast to have made a modest recovery by 2014. 159

. which will also help the extended warranty market to increase in value . 160

16.0 ROMANIA 161

Introduction 161

Underlying market value and volume 162

Growth in sales of white goods is rendered modest by economic troubles 162

Manufacturer schemes for extended warranties and insurance . 163

Few manufacturers have launched extended warranty programs 163

Retailer schemes for extended warranties and insurance . 164

BNP Paribas Assurance takes its first steps Romania's extended warranty market 164

Risk coverage of all schemes for extended warranties and insurance . 166

Most schemes reportedly provide cover for accidental damage in addition to mechanical breakdown 166

Independent distribution channels 167

Market value for extended warranties and insurance 167

Market forecasts to 2014 . 168

The white goods market is forecast to experience steady growth up to 2014 168

Cross-selling rates for extended warranties for white goods may reasonably be predicted to increase 169

17.0 RUSSIA 170

Introduction 170

Underlying market value and volume 171

The number of white goods sold in Russia continues to rise . 171

Manufacturer schemes for extended warranties and insurance . 172

Very few white goods manufacturers have their own extended warranty scheme . 172

Retailer schemes for extended warranties and insurance . 173

Retailing giant El Dorado makes use of its own captive provider 173

Risk coverage of all schemes for extended warranties and insurance . 175

Just one scheme covered by the research includes protection for accidental damage . 175

Independent distribution channels 176

Market value for extended warranties and insurance 176

Market forecasts to 2014 . 177

Russia's expanding middle classes will help to support strong growth in underlying product sales… 177

.with the related market for extended warranties being forecast to grow considerably 178

18.0 SPAIN . 179

Introduction 179

Underlying market value and volume 180

The volume of sales of white goods fell by almost one quarter between 2006 and 2010 180

Manufacturer schemes for extended warranties and insurance . 181

AEG Electrolux works with an external extended warranty provider in Spain. 181

Retailer schemes for extended warranties and insurance . 183

At least four external providers of extended warranties for white goods are active in the Spanish market . 183

Risk coverage of all schemes for extended warranties and insurance . 185

Schemes tend to be restricted to cover for mechanical or technical breakdown only 185

Independent distribution channels 186

Garante, a broker, offers stand-alone coverage for all types of consumer electronics . 186

Market value for extended warranties and insurance 186

Market forecasts to 2014 . 187

The white goods market is forecast to have staged something of a recovery by 2014. . 187

. which will simultaneously see the extended warranty market increase in value . 188

19.0 SWEDEN 189

Introduction 189

Underlying market value and volume 190

The volume of sales of white goods fell slightly although the value remained steady overall 190

Manufacturer schemes for extended warranties and insurance . 191

Only one manufacturer offers an extended warranty . 191

Retailer schemes for extended warranties and insurance . 192

A preference for local partners is evident in retailer's programs 192

Moderna Försäkringar leads a select group of Scandinavian insurers . 192

Risk coverage of all schemes for extended warranties and insurance . 194

Schemes administered internally provide cover for mechanical breakdown only . 194

Independent distribution channels 195

Market value for extended warranties and insurance 195

Market forecasts to 2014 . 196

The white goods market is expected to continue its growth between 2010 and 2014. 196

. which will also help the extended warranty market to a modest increase in value . 197

20.0 SWITZERLAND . 198

Introduction 198

Underlying market value and volume 199

The volume of sales of white goods rose gently between 2006 and 2010 . 199

Manufacturer schemes for extended warranties and insurance . 200

A majority of manufacturers investigated have extended warranty programs up and running 200

Retailer schemes for extended warranties and insurance . 201

Five retailers organise extended warranties for white goods on a purely internal basis . 201

Risk coverage of all schemes for extended warranties and insurance . 203

Most schemes provide cover for mechanical or technical breakdown only 203

Independent distribution channels 204

Market value for extended warranties and insurance 204

Market forecasts to 2014 . 205

The white goods market is likely to continue a slow upwards trajectory in the years leading up to 2014 205

. which will also help the extended warranty market to increase in value . 206

21.0 TURKEY . 207

Introduction 207

Underlying market value and volume 208

Growth in sales of white goods is rendered modest by a weaker economy in 2009 and 2010 . 208

Manufacturer schemes for extended warranties and insurance . 209

A half of manufacturers investigated offer extended warranty programs 209

Retailer schemes for extended warranties and insurance . 210

Through its partnership with Darty, NEW is establishing itself in the Turkish market . 210

Risk coverage of all schemes for extended warranties and insurance . 212

Only one scheme includes cover for accidental damage in addition to mechanical breakdown . 212

Independent distribution channels 213

Market value for extended warranties and insurance 213

Market forecasts to 2014 . 214

Fairly strong growth is predicted for the white goods market up to 2014. . 214

. which, allied to higher take-up rates, means that the extended warranty market will also expand 215

22.0 UNITED KINGDOM . 216

Introduction 216

Underlying market value and volume 217

The volume of sales of white goods declined by almost 12% between 2006 and 2010 217

Manufacturer schemes for extended warranties and insurance . 218

Domestic & General accounts for the lion's share of manufacturer partnerships in the UK . 218

Retailer schemes for extended warranties and insurance . 220

Lively competition exists for retailer distribution deals in the UK's extended warranty market . 220

In terms of its number of partnerships, The Warranty Group is the main rival to Domestic & General 220

Dixons Retail Group generates a significant stream of revenue from extended warranties . 220

Although its international revenues have grown strongly, the UK remains central for Domestic & General . 220

HomeServe is continuing its mission to expand its warranty market share in the UK… 222

…and Warranty Direct is growing profitably, although only partially from consumer electronics . 222

Risk coverage of all schemes for extended warranties and insurance . 223

Most programs include cover for accidental damage as well as mechanical breakdown 223

Independent distribution channels 224

A number of providers in the UK offer extended warranties directly to consumers. . 224

… albeit the OFT continues investigations into the competitive structure of the market forecasts to 2014 . 226

The white goods market is forecast to have made a modest recovery by 2014. 226

. which will also help the extended warranty market to increase in value . 227

EXTENDED WARRANTIES AND INSURANCE FOR WHITE GOODS IN EUROPE

© FINACCORD (07/2011) IX

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY . 1

Together, the UK, Germany, France and Italy combined accounted for over three quarters of the total European market in 2010 . 2

On average, sales of extended warranties were worth 2.63% of the value of the underlying market for white goods in 2010 3

Almost two thirds of specialist retailers of consumer electronic products in Europe have their own schemes for extended warranties for white goods but manufacturers are more apathetic . 4

Finaccord predicts that the market for extended warranties linked to white goods will grow at an annual average of 4.9% up to 2014 5

1.0 INTRODUCTION 6

Organisations researched segmented by country and by type . 9

2.0 EUROPEAN OVERVIEW 13

Value of sales of white goods in Europe segmented by country, 2006 and 2010 . 14

Value of sales of white goods in Europe segmented by country, 2006 and 2010 (data) . 15

Volume of sales of white goods in Europe segmented by country, 2006 and 2010 16

Volume of sales of white goods in Europe segmented by country, 2006 and 2010 (data) . 17

Manufacturer schemes for extended warranties and insurance linked to white goods in Europe: provision rates segmented by country, 2011 18

Manufacturer schemes for extended warranties and insurance linked to white goods in Europe: operating models segmented by country, 2011 20

Manufacturer schemes for extended warranties and insurance linked to white goods in Europe: operating models segmented by country, 2011 (data) . 21

Retailer schemes for extended warranties and insurance linked to white goods in Europe: provision rates segmented by country, 2011 . 22

Retailer schemes for extended warranties and insurance linked to white goods in Europe: provision rates segmented by type of retailer, 2011 24

Retailer schemes for extended warranties and insurance linked to white goods in Europe: operating models segmented by country, 2011 26

Retailer schemes for extended warranties and insurance linked to white goods in Europe: operating models segmented by country, 2011 (data) . 27

Risk coverage of all schemes for extended warranties and insurance linked to white goods in Europe segmented by country, 2011 . 28

Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2010 . 29

Approximate market value for extended warranties and insurance linked to white goods in Europe plotted against this value as a percentage of the value of the underlying market for white goods, segmented by country, 2010 . 30

Approximate market value for extended warranties and insurance linked to white goods in Europe and this value as a percentage of the value of the underlying market for white goods, segmented by country, 2010 (data) 31

Value of sales of white goods in Europe segmented by country, 2010 and 2014 (forecast) . 32

Value of sales of white goods in Europe segmented by country, 2010 and 2014 (forecast) (data) 33

Volume of sales of white goods in Europe segmented by country, 2010 and 2014 (forecast) . 34

Volume of sales of white goods in Europe segmented by country, 2010 and 2014 (forecast) (data) . 35

Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2010 and 2014 (forecast) 36

Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2010 and 2014 (forecast) (data) . 37

3.0 AUSTRIA 38

Value and volume of sales of white goods in Austria, 2006 and 2010 39

Manufacturer schemes for extended warranties and insurance linked to white goods in Austria: provision rates and operating models, 2011 . 40

Retailer schemes for extended warranties and insurance linked to white goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011 . 42

Risk coverage of all schemes for extended warranties and insurance linked to white goods in Austria, 2011 . 43

Approximate market value for extended warranties and insurance linked to white goods in Austria, 2010 44

Value and volume of sales of white goods in Austria, 2010 and 2014 (forecast) . 45

Forecast market value for extended warranties and insurance linked to white goods in Austria, 2014 46

4.0 BELGIUM . 47

Value and volume of sales of white goods in Belgium, 2006 and 2010 48

Manufacturer schemes for extended warranties and insurance linked to white goods in Belgium: provision rates and operating models, 2011 . 49

Retailer schemes for extended warranties and insurance linked to white goods in Belgium: provision rates, operating models and provider share of non-captive partnerships, 2011 . 51

Risk coverage of all schemes for extended warranties and insurance linked to white goods in Belgium, 2011 . 52

Approximate market value for extended warranties and insurance linked to white goods in Belgium, 2010 53

Value and volume of sales of white goods in Belgium, 2010 and 2014 (forecast) . 54

Forecast market value for extended warranties and insurance linked to white goods in Belgium, 2014 55

5.0 CZECH REPUBLIC . 56

Value and volume of sales of white goods in the Czech Republic, 2006 and 2010 . 57

Manufacturer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates and operating models, 2011 58

Retailer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011 60

Risk coverage of all schemes for extended warranties and insurance linked to white goods in the Czech Republic, 2011 61

Approximate market value for extended warranties and insurance linked to white goods in the Czech Republic, 2010 62

Value and volume of sales of white goods in the Czech Republic, 2010 and 2014 (forecast) 63

Forecast market value for extended warranties and insurance linked to white goods in the Czech Republic, 2014 . 64

6.0 DENMARK . 65

Value and volume of sales of white goods in Denmark, 2006 and 2010 66

Manufacturer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates and operating models, 2011 . 67

Retailer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011 69

Risk coverage of all schemes for extended warranties and insurance linked to white goods in Denmark, 2011 . 70

Approximate market value for extended warranties and insurance linked to white goods in Denmark, 2010 71

Value and volume of sales of white goods in Denmark, 2010 and 2014 (forecast) . 72

Forecast market value for extended warranties and insurance linked to white goods in Denmark, 2014 73

7.0 FINLAND 74

Value and volume of sales of white goods in Finland, 2006 and 2010 . 75

Manufacturer schemes for extended warranties and insurance linked to white goods in Finland: provision rates and operating models, 2011 . 76

Retailer schemes for extended warranties and insurance linked to white goods in Finland: provision rates, operating models and provider share of non-captive partnerships, 2011 . 78

Risk coverage of all schemes for extended warranties and insurance linked to white goods in Finland, 2011 . 79

Approximate market value for extended warranties and insurance linked to white goods in Finland, 2010 80

Value and volume of sales of white goods in Finland, 2010 and 2014 (forecast) 81

Forecast market value for extended warranties and insurance linked to white goods in Finland, 2014 . 82

8.0 FRANCE . 83

Value and volume of sales of white goods in France, 2006 and 2010 . 84

Manufacturer schemes for extended warranties and insurance linked to white goods in France: provision rates, operating models and provider share of non-captive partnerships, 2011 86

Retailer schemes for extended warranties and insurance linked to white goods in France: provision rates, operating models and provider share of non-captive partnerships, 2011 . 88

Risk coverage of all schemes for extended warranties and insurance linked to white goods in France, 2011 . 89

Approximate market value for extended warranties and insurance linked to white goods in France, 2010 91

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