Entertainment Centers - www.MilesGershon.com - Spring 2010 Collection. - and Yes - Good Service Still Works (Even On The Internet!)
LOS ANGELES, March 31 /PRNewswire/ -- "2010 has been an incredible year for us so far," says Mark Miles founder of MilesGershon.com. "We discovered that more and more people are resonating with our commitment to service. Unbelievable right? That folks would actually like to talk to salespeople who know what they are talking about when they buy their Entertainment Centers – even online."
"This has been the story of the 2009-2010 season. We heard our customers relive their e-commerce horror stories. A lot of it was like therapy (both for us and them) When we first launched www.MilesGershon.com the market was already mature and saturated with literally thousands of units on hundreds of websites. Some shadier than others. One of our customers' stories sticks out: A young lady calls us and orders one of our custom Entertainment Centers. When it arrived 14 days later, she called us and while holding back her tears, told us that when she tried to order an entertainment center from one of our competitors – for her elderly mother -The wait was so long, citing delay after delay (we are talking about 8 months on an order that was advertised as '6-8 weeks nationwide') and her mother died before the unit arrived. They didn't even let her cancel the order when she told them this. It's crazy, this business has become way too focused on picking up and raking in single deals, instead of establishing relationships with your customers. Knowing who our customers are, and having a sales team that knows their needs is what we've been focusing on. It may sound like a crazy idea ,during this current e-commerce gold-rush, but it's been what has kept us profitable and growing exponentially since we started."
Miles adds, "About 40% of our business is done through people calling in our toll-free number and actually asking for Jason, Dan or one of our other experienced sales people. We've seen recommendations on people's facebook profiles telling their friends. 'Just bought my Lothario wall unit from MilesGershon. When calling them ask for Jason –he ROCKS!' I guess when your business is about making people's design dreams come true, understanding what your customer wants, and knowing how to best give it to them is our number one focus. This is one of the reasons we only hire people that are in this business for their careers and not students or part-timers. Our customers see right through novices and expect to have their specific questions answered in a timely and a professional manner."
For the 2010 spring season we've put together an amazing collection of Modern Entertainment Centers and Contemporary TV Furniture with a focus on clean and minimalist lines which are both inviting and warming for our design conscious clientele. You can see this latest collection by going on our website www.MilesGershon.com
For All information on the company making some of the best American Made Entertainment Centers, Wall Units, and TV Cabinets.
Please contact: [email protected] www.MilesGershon.com 11870 Santa Monica Blvd Suite 106 Los Angeles California 90025 Tel: 877-478-4747
SOURCE Miles Gershon LLC
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