Diebold's Integrated Services(R) Symposium Leads Palmetto Bank to Comprehensive Outsourcing Solution

NORTH CANTON, Ohio, Feb. 10 /PRNewswire-FirstCall/ -- Focused on finding effective ways to strengthen cash management and consolidate operational efforts while reducing costs, The Palmetto Bank of Greenville, S.C., recently enlisted Diebold, Incorporated (NYSE: DBD) to implement a comprehensive self-service outsourcing solution. The Palmetto Bank principals gained a detailed understanding of how integration could help move the 104-year-old financial institution smoothly and profitably into its next 100 years through a Diebold Integrated Services® symposium. The symposiums, in their third year, provide personalized, one-on-one, interactive presentations and demonstrations of Diebold services and solutions.  

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A Diebold customer since 1995, The Palmetto Bank has 29 branches across The Upstate of South Carolina and already offers customers a quality self-service experience through its mixed fleet of legacy terminals integrated with new Opteva® automated teller machines (ATMs), all of which are powered by Agilis® software and protected by standard-setting Diebold security technology. The Palmetto Bank attended the symposium to learn more about implementing a managed services solution for its cash handling operations, and opted for a comprehensive Diebold Integrated Services package that includes Diebold's cost-effective currency management solution to efficiently track and analyze cash movement and replenishment across the entire network.  To boost its marketing presence, The Palmetto Bank also chose Diebold's RemoteLink.  RemoteLink delivers eye-catching advertising and couponing screen graphics to ATMs to provide targeted marketing campaigns directly to customers while eliminating the time and expense necessary to manually distribute the files.

"Diebold's symposium is an important element of our integration efforts to help move our financial institution smoothly and profitably into the next phase of our history and further differentiate us in the market," said Ed Simpson, senior vice president and chief operations officer, The Palmetto Bank.  "We attended the symposium seeking a cash-handling solution and found that not only did Diebold offer an array of solutions that met our most critical needs, but they could also be implemented and managed by Diebold."

The agreement also includes Diebold's Advisor® ATM status monitoring, which boosts uptime by delivering specific, detailed messages directly from the ATM about low cash or receipt paper levels, card reader problems and printer paper jams, and first- and second-line maintenance by technicians who offer 24/7 support for everything from preventative maintenance to parts replacement and repair.   The Palmetto Bank also implemented software deployment, which helps keep the institution's ATM fleet current on critical software updates.  This software also assists The Palmetto Bank in remaining compliant with the Payment Card Industry (PCI) Security Standards.  The PCI Security Council's standards mandate specific security measures for protecting stored, processed and transmitted cardholder data.

"Diebold's outsourcing solutions empower financial institutions to achieve greater returns on their investments without the need to devote their valuable resources to the day-to-day operational activities," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold.  "The Palmetto Bank also benefits from a single point of contact to manage the entire array of Diebold services, freeing up its personnel and resources to focus on core functions."

With Diebold's solution, The Palmetto Bank has total access to the details of its ATM fleet through thousands of detailed message sets, enabling the institution to be more proactive with trouble calls, which greatly enhances customer satisfaction.  As for the future, The Palmetto Bank plans to further boost its cash-handling efficiencies through improved branch cash utilization.  And, always looking for potential avenues for growth and ways to enhance the overall customer experience, The Palmetto Bank is keeping an eye on such emerging technologies as one-to-one marketing and mobile banking, which are customizable to the specific needs of the institution through Diebold Managed Services.  

About Palmetto Bank

Headquartered in Greenville, S.C., The Palmetto Bank is a 104-year old independent state-chartered commercial bank and is the fifth-largest banking institution headquartered in South Carolina. The Palmetto Bank has assets of $1.4 billion and serves the Upstate through 29 banking locations in Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, Oconee, Pickens, Spartanburg and York counties. The bank specializes in providing personalized community banking services to individuals and small to mid-size businesses including retail and commercial banking, mortgage, trust, brokerage and insurance.  Additional information may be found at the company's Web site at www.palmettobank.com.

About Diebold

Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services.  Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA.  Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.'  For more information, visit the company's Web site at www.diebold.com, or visit www.diebold.com/150 to learn more about Diebold's 150-year history.

SOURCE Diebold, Incorporated

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