Delta Offers Travel Assistance to Customers Affected by Volcanic Ash Clouds Across Northwestern Europe

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Apr 15, 2010, 02:40 ET

ATLANTA, April 15 /PRNewswire-FirstCall/ --Delta Air Lines (NYSE: DAL) today announced it is offering customers whose flight plans may be affected by volcanic ash clouds spreading across Northwestern Europe the ability to make one-time changes to their travel schedules without fees.

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Customers booked on Delta-ticketed flights to, from or through the following European markets from April 15-18 may make a one-time change to their travel schedule without fees if tickets are changed by April 30, 2010.

Amsterdam (AMS)
Brussels (BRU)
Paris-Charles de Gaulle (CDG)
Dublin (DUB)
London-Gatwick (LGW)
London-Heathrow (LHR)
Manchester (MAN)
Shannon (SNN)

Delta's travel advisory encourages customers to consider postponing or re-routing their travel to avoid inconvenience from flight delays and cancellations expected across the region.

Clouds of volcanic ash from eruptions in Iceland are forcing air traffic controllers to close airspace into several airports across Europe. Delta continues to review operational conditions across Europe and is working closely with European air traffic controllers and airports to be able to quickly advise customers when airports are closed or re-opened. Additional flights delays are possible.

Travel for changed itineraries must begin by May 31, 2010, and changes to origin and destination may result in a fare increase. Any fare difference between the original ticket and the new ticket will be collected at the time of rebooking. Customers whose flights are cancelled may request refunds.

All customers should check their flight status at delta.com before arriving at the airport. Delta will continue to monitor the situation and provide the latest updates at delta.com.

SOURCE Delta Air Lines