Colombian and Peruvian Contact Center Outsourcing Services

NEW YORK, Nov. 30, 2011 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Colombian and Peruvian Contact Center Outsourcing Services

http://www.reportlinker.com/p0575433/Colombian-and-Peruvian-Contact-Center-Outsourcing-Services.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone, thereby excluding those offshore operations performed in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer agent interaction services in Colombia and Peru.

Table of Contents

•Executive Summary 10-11

•Market Overview

•Market Overview 13-15

•Market Engineering Measurements 16-17

•Delivery and Staffing Models 18

•Industry Challenges 19

•Market Drivers 20

•Market Restraints 21

•Market Analysis and Forecasts

•Current Market Scenario –Colombia 23-24

•Current Market Scenario –Peru 25-26

•Market Forecasts 27-40

•Outsourcing Services

•Trends in OutsourcingServices 42-47

•Types of Services 48-55

•Offshore Outsourcing

•Colombian Offshore Market 57-59

•Peruvian Offshore Market 60-62

•Competitive Environment

•Competitive Structure 64-65

•Competitive Structure Analysis 66-68

•Market Share Analysis 69-72

•About Frost & Sullivan 74-77

List of Figures

•Contact Center Outsourcing Services Market: Impact of Top 6 Industry Challenges (Latin America), 2010-2015 19

•Contact Center Outsourcing Services Market: Market Drivers Ranked in Order of Impact (Latin America), 2010-2015 20

•Contact Center Outsourcing Services Market: Market Restraints Ranked in Order of Impact (Latin America), 2010-2015 21

•Contact Center Outsourcing Services Market: Revenues Forecasts (Colombia), 2009-2015 29

•Contact Center Outsourcing Services Market: Revenues Forecasts (Peru), 2009-2015 35

•Contact Center Outsourcing Services Market: Outsourced Position Forecasts ( (Colombia), 2009-2015 42

•Contact Center Outsourcing Services Market: Outsourced Position Forecasts ( (Peru), 2009-2015 43

•Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Colombia), 2009-2015 49

•Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Colombia), 2009-2015 50

•Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Peru), 2009-2015 51

•Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Peru), 2009-2015 52

•Contact Center Outsourcing Services Market: Offshore Service Revenues (Colombia), 2009-2015 57

•Contact Center Outsourcing Services Market: Offshore Service Revenues (Peru), 2009-2015 60

•Contact Center Outsourcing Services Market: Competitive Structure (Colombia), 2009 64

•Contact Center Outsourcing Services Market: Competitive Structure (Peru), 2009 65

•Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Colombia), 2009 67

•Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Peru), 2009 68

List of Charts

•Contact Center Outsourcing Services Market: Market Engineering Measurements (Colombia), 2009 16

•Contact Center Outsourcing Services Market: Market Engineering Measurements (Peru), 2009 17

•Contact Center Outsourcing Services Market: Revenue Forecasts (Colombia), 2009-2015 30

•Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Colombia), 2009-2015 31

•Contact Center Outsourcing Services Market: Forecasts for Domestic Revenues (Colombia), 2009-2015 32

•Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Colombia), 2009 33

•Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Colombia), 2009 34

•Contact Center Outsourcing Services Market: Revenue Forecasts (Peru), 2009-2015 36

•Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Peru), 2009-2015 37

•Contact Center Outsourcing Services Market: Forecasts for Domestic Revenues (Peru), 2009-2015 38

•Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Peru), 2009 39

•Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Peru), 2009 40

•Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Colombia), 2009 44

•Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Peru), 2009 45

•Contact Center Outsourcing Services Market: Percent of Revenues by Automated Versus Live Agent (Colombia), 2009 46

•Contact Center Outsourcing Services Market: Percent of Revenues by Automated Versus Live Agent (Peru), 2009 47

•Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Colombia), 2009 54

•Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Peru), 2009 55

•Contact Center Outsourcing Services Market: Forecasts for Offshore Revenues (Colombia), 2009-2015 58

•Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin (Colombia), 2009-2015 59

•Contact Center Outsourcing Services Market: Forecasts for Offshore Revenues (Peru), 2009-2015 61

•Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin (Peru), 2009-2015 62

•Contact Center Outsourcing Services Market: Company Market Share by Revenues (Colombia), 2009 69

•Contact Center Outsourcing Services Market: Company Market Share by Revenues (Peru), 2009 71

To order this report:

: Colombian and Peruvian Contact Center Outsourcing Services

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Nicolas Bombourg
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