Call Centers - Global Strategic Business Report 2014

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Sep 18, 2014, 05:41 ET

DUBLIN, September 18, 2014 /PRNewswire/ --

Research and Markets (http://www.researchandmarkets.com/research/jd6f6x/call_centers) has announced the addition of the "Call Centers - Global Strategic Business Report" report to their offering.

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This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World.

Annual estimates and forecasts are provided for the period 2013 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.

The report profiles 126 companies including many key and niche players such as:

[24]7 Inc.
Alliance Data Systems, Inc.
ATOS S.A
BT Communications (Ireland) Limited
Convergys Corp.

Key Topics Covered:

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
In-House Call Centers
Outsourced Call Centers

II. EXECUTIVE SUMMARY
1. INDUSTRY OVERVIEW
2. NOTEWORTHY MARKET TRENDS, GROWTH DRIVERS & ISSUES
3. A PEEK INTO VERTICAL END-USE INDUSTRIES
4. CONCEPTUAL OVERVIEW
5. STRATEGIC INSIGHT
6. RELATED INDUSTRY DISCUSSION
7. CALL CENTER CONSOLIDATION WHETHER, WHY AND HOW
8. PERTINENT REGULATORY ISSUES
9. TECHNOLOGICAL BREAKTHROUGHS/ INNOVATIONS
10. RECENT INDUSTRY ACTIVITY
11. FOCUS ON SELECT GLOBAL PLAYERS

[24]7 Inc. (US)
Alliance Data Systems, Inc. (US)
ATOS S.A. (France)
BT Communications (Ireland) Limited (Ireland)
Capita Customer Management Limited (UK)
Convergys Corp. (US)
Datamatics Global Services Limited (India)
Entel Call Center (Chile)
EXL Service Holdings, Inc. (US)
Genpact (Bermuda)
HCL BPO Services NI Ltd (Ireland)
IBEX Global (US)
IBM Global Process Services Pvt. Ltd (India)
Plusoft Informatica Ltda (Brazil)
Sitel (US)
Sykes Enterprises, Inc. (US)
Tata Consultancy Services Limited (India)
Teleperformance SA (France)
West Corporation (US)
Wipro Ltd (India)

12. GLOBAL MARKET PERSPECTIVE

III. MARKET
1. THE UNITED STATES
2. CANADA
3. JAPAN
4. EUROPE
5. ASIA-PACIFIC
6. LATIN AMERICA
7. REST OF WORLD

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 126 (including Divisions/Subsidiaries 140)

The United States (58)
Canada (2)
Japan (5)
Europe (28)
France (6)
Germany (1)
The United Kingdom (7)
Spain (1)
Rest of Europe (13)
Asia-Pacific (Excluding Japan) (37)
Latin America (8)
Africa (1)
Middle East (1)

For more information visit http://www.researchandmarkets.com/research/jd6f6x/call_centers

About Research and Markets
Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

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