Alpine Access Expands Multi-Million Dollar Contract With Fortune 50 Technology Company

USA - English

• USA - English

DENVER, Aug. 11 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced a major contract expansion with a market-leading gaming console company to provide advanced technical support and issue resolution services to their customers. The expanded contract is expected to be worth nearly $30 million over the next two years.

Alpine Access' relationship with this technology client began in the second quarter of 2010, when the company recruited and hired more than 200 at-home professionals with the unique combination of video gaming expertise and proven customer service skills. Due to the success of the initial launch, the client is now more than doubling the size of the program, while also expanding service to their online gaming and digital media platform.

"Advanced technical support represents one of our fastest growing areas," said Christopher Carrington, Alpine Access CEO. "This contract expansion is further proof that our distributed, at-home workforce is optimally suited for handling the complex calls and technical issues common in the consumer electronics market."

Alpine Access' virtual business model provides clients with access to a national talent pool, allowing it to create highly skilled teams of agents with specific, hard-to-find qualifications. This employee-match capability delivers positive financial benefits to clients, including higher first call resolution, improved customer satisfaction and stronger customer retention.

The multimedia and gaming platform company is the latest addition to Alpine Access' growing list of clients in the technology, communications and media industries. In addition to this program, the company also provides support services to one of the three largest wireless carriers, one of the largest ISPs and two Fortune 20 technology and IT solutions providers.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Known for innovation, operational efficiency and results, Alpine Access has employees in over 1,100 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Alpine Access' client base represents more than a dozen Fortune 500 companies across all industries. For more information, visit the website at www.alpineaccess.com or call 1-866-279-0585.

SOURCE Alpine Access

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