ACCENT Marketing Services Named a 2010 Top 50 Teleservices Agency By Customer Interaction Solutions Magazine

JEFFERSONVILLE, Ind., March 30 /PRNewswire/ -- ACCENT Marketing Services, a member of the MDC Partners Network, and an international provider of customer lifecycle management solutions, has been named a Top 50 Teleservices Agency by Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine.

The annual ranking recognizes the top domestic and international outbound, inbound, and interactive inbound teleservices agencies as measured by billable minutes over a twelve-month period.  The magazine's editors determined the rankings by reviewing questionnaires submitted by each applicant, which contained detailed information on phone usage as well as verification documents from telecommunications carriers.

This year ACCENT was ranked 11th on the magazine's global aggregate Top 50 list.  The company was also ranked sixth for domestic inbound call volume; 13th for international inbound call volume; 12th for interactive inbound call volume; and 24th for domestic outbound call volume.  

"We are honored to be recognized by Customer Interaction Solutions magazine for the second time this year – once for our quality practices and now as a Top 50 Teleservices Agency," said Kevin Foley, ACCENT's president and CEO.  "In today's digital, social, and interactive world, it is more important than ever for companies to engage in high-quality interactions with consumers whenever and wherever conversations occur.  This ranking helps solidify ACCENT's position as a leader in customer engagement."

Customer Interaction Solutions magazine will publish the Top 50 outbound rankings in its March 2010 issue.  The inbound rankings, together with the inbound interactive and global aggregate rankings, will be published in the magazine's April 2010 issue.  

ACCENT adds the Top 50 Teleservices Agency ranking to the growing list of honors it has received this year.  Last month, the company received a Bronze MVP Quality Award from Customer Interaction Solutions magazine.  In January, ACCENT's Hot Springs contact center was named the 2009 Large Business of the Year by the Greater Hot Springs Chamber of Commerce.  ACCENT's Kansas City contact center was also recently named a finalist for Best Contact Center in the Americas, and individuals from ACCENT's Tell City and corporate locations were named finalists for Best HR Support Professionals in the Americas by ContactCenterWorld.  The finalists will compete in the organization's regional finals at the North American Top Ranking Performers Conference in June.

About ACCENT Marketing Services, LLC

ACCENT, a member of the MDC Partners Network, is an international provider of customer lifecycle management solutions.  It partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through ACCENT's suite of data analytics, direct marketing, contact management, and fulfillment services the company delivers high quality, integrated marketing solutions that grow valuable client and customer relationships.  Founded in 1993, ACCENT employs approximately 2,000 people across the United States, Jamaica, and the Philippines.  For more information, visit www.accentonline.com.

SOURCE ACCENT Marketing Services, LLC